Customer Success Manager

IconicCare; Cincinnati (OH); Sur place; USD 50 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

Résumé du poste

IconicCare is expanding in the Cincinnati metro by placing in-house physiatrists in skilled nursing facilities to improve patient outcomes. You will visit facilities and establish trusted relationships with Administrators and Directors of Nursing, coordinating with Dr.

Morris and the Revenue Operations Director to schedule alignments. No clinical background is required for the role; you will act as the clinical point of contact by connecting facilities with the physician team and ensuring the

Qualifications

• Must be reliable with a valid driver's license and vehicle.
• Able to pass background check and facility visitor requirements.
• Strong interpersonal skills to build relationships with facility leadership.

Responsabilités

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Connaissances

Relationship building

HubSpot

Front desk navigation

Professional demeanor

Outils

HubSpot

Description du poste

About IconicCare

IconicCare places an in-house physiatrist in skilled nursing facilities at no cost to the facility. Our providers
are in the building 2–3 days a week, focused on pain management, function, and skin integrity. That means
patients hit their discharge function goals, opioid use comes down, and falls and hospital readmissions drop.
We were founded by physiatrist Dr. Christian Morris, and we're growing quickly into new markets.

The role

You'll own the Cincinnati metro. You'll visit skilled nursing facilities across the metro, build relationships with
Administrators and Directors of Nursing, and set up alignment calls with Dr. Morris and our Director of
Revenue Operations. You don't need a clinical background, because Dr. Morris handles the clinical
conversation on the call. Your job is building trust in the building and getting the right people on the
calendar.
Because this is a home territory, you'll be back in the same buildings regularly. Those who do best here
turn a front-desk hello into a first-name relationship with the DON.
If you're picturing struggling to get past the front desk and getting shown the door, this is the opposite. Facilities need
what we have. In-house physiatry is in high demand and hard to find, and most buildings have been trying to
get this kind of coverage for a long time. When you walk in, you're not selling something. You're a partner to our
clinical team, helping facilities get the care their patients need.
When it's done right, staff don't see you as a marketer. They see you as part of the clinical care team, someone
who understands their challenges and connects them with Dr. Morris for the full clinical picture. Doors open
easily, and getting in front of the Administrator and Director of Nursing in person is usually the easy part.

Who We Want (and Who We Don't)

We want people who learn quickly and are incredibly friendly/personable. We'll teach you the industry.
We are intentionally not looking for marketing reps from wound care, therapy, hospice, or other SNF vendor
companies. We want a different kind of presence in these buildings, not the one administrators already hear from
every week. You need to be good at following a system, keeping notes, and making friends.

What You'll Do

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Full-time Or Part-time

You choose whether to work full-time or part-time. Full-time reps are eligible for company benefits,
including health, dental, and vision insurance and a 401(k). Part-time reps set a schedule that fits their life
and can still choose any of the three pay plans below. On a plan with a base salary, the base is prorated to
the time you work each month, and your bonus rates stay the same as a full-time employee on that plan.

Choose How You're Paid

• Full Commission. The highest commission rates and the most upside, for reps who want every dollar tied to their results.
• Base + commission. A guaranteed base salary with reduced commission rates, for steadier income while you build your territory.
• Partial Base + commission. A smaller base with commission rates in between, for a balance of stability and upside.

On every plan, you get paid at multiple stages as a facility moves forward, from the first initial meeting through signing. Commission is uncapped, and top performers earn well past the on target earning of $100,000. We'll walk through the exact numbers for each plan in your interview.

Mileage & Travel

reimbursed at company rate

Requirements

• Reliable vehicle and valid driver's license
• Able to pass a background check and meet facility visitor requirements
• A professional, trustworthy, kind presence in a healthcare setting

The Pay Range For This Role Is

50,000 - 150,000 USD per year(Cincinnati, OH)