Customer Success Manager

Freddie Mac; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in AI-powered learning solutions is looking for a Customer Success Advisor. This remote position involves managing customer journeys, providing coaching on the Zensai platform, and driving adoption through effective communication. Ideal candidates have B2B SaaS experience, strong relationship-building skills, and a passion for fostering customer engagement. Join them for a flexible work environment and opportunities for career advancement.

Benefits

Flexible schedule

Opportunities for continuous learning and development

Collaborative and supportive work environment

Qualifications

• Minimum of 2 years of experience in B2B Customer Success, Relationship Management, or Account Management in a SaaS company.
• Strong written and verbal communication skills, especially in conveying complex technical topics.
• Familiarity with Microsoft 365, Teams, SharePoint.

Responsibilities

• Serve as a trusted advisor to customers, managing the customer journey.
• Collaborate with cross-functional teams to maximize business value for customers.
• Analyze platform usage and customer feedback to provide actionable insights.

Skills

Relationship-building

Communication

Stakeholder management

Education

Bachelor's degree in Information Technology, Business Informatics, Digital Innovation, Communication, or Business Administration

Tools

Microsoft 365

Microsoft Dynamics 365

CRM platforms

Job description

Employer Industry: AI-Powered Learning Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within a dynamic and innovative organization
- Work remotely with a flexible schedule, promoting work-life balance
- Collaborative and supportive work environment with a strong focus on team dynamics
- Engage in continuous learning and development as part of your role
- Play a key role in transforming customer success and enhancing employee engagement

What to Expect (Job Responsibilities):
- Serve as a trusted advisor to customers, helping them optimize the Zensai platform for their specific needs
- Manage the customer journey, including implementation, adoption, renewal, and expansion
- Provide coaching and guidance based on proven best practices to enhance customer performance and engagement
- Collaborate with cross-functional teams to ensure efficient adoption and maximize business value for customers
- Analyze platform usage and customer feedback to provide actionable insights and support marketing efforts

What is Required (Qualifications):
- Minimum of 2 years of experience in B2B Customer Success, Relationship Management, or Account Management within a SaaS company
- Exceptional relationship-building skills with the ability to understand and manage stakeholder needs
- Strong written and verbal communication skills, especially in conveying complex technical topics
- Familiarity with Microsoft 365, Teams, and SharePoint
- Experience with CRM platforms, preferably Microsoft Dynamics 365

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in Information Technology, Business Informatics, Digital Innovation, Communication, or Business Administration
- Spanish language skills are a plus, enhancing communication with a broader customer base

#CustomerSuccess #SaaS #RemoteWork #CareerGrowth #LearningManagementSystem

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