Customer Success Manager

Seerist; California (MO); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to join its dynamic team. This role involves supporting corporate security and GSOC teams globally, ensuring clients navigate threats effectively. You will engage with high-touch customers, manage portfolios, and drive account growth in a fast-paced environment. The position offers an exciting opportunity to work with cutting-edge technology and contribute to critical decision-making processes. With a focus on relationship-building and proactive account management, you will play a vital role in enhancing client satisfaction and retention. Join a culture that values diversity and bold ideas while enjoying competitive compensation and flexible work options.

Benefits

401(k) Match

Equity Options

Unlimited PTO

Tuition Reimbursement

Professional Development Stipends

Comprehensive Health Benefits

Flexible Work Environment

Qualifications

• 5-7 years in enterprise software or SaaS customer success or sales.
• Experience working directly with high-touch customers.

Responsibilities

• Develop a comprehensive understanding of clients and provide exceptional support.
• Gather client feedback to enhance value delivery.

Skills

Corporate Security Knowledge

SaaS Account Management

Customer Relationship Management

Communication Skills

Problem-Solving Skills

Adaptability

Education

Bachelor's Degree or Equivalent Experience

Tools

CRM Tools

Job description

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Company Overview:

Join the world’s only threat and risk intelligence business, integrating leading-edge AI technology with human expertise in a SaaS-based solution. Founded on the premise of “delivering critical insights first”, Seerist helps the world’s largest organizations and government agencies to safeguard their operations from geopolitical and physical risks by forecasting potential threats, monitoring unfolding threat events, and providing context to support strategic decision-making.

About the Role:

Seerist is seeking experienced Customer Success professionals to support our current and prospective Commercial Clients globally. We support corporate security and GSOC teams in the US and abroad. This role offers a dynamic, fast-paced environment with passionate teammates, supporting clients in threat navigation to ensure safety. The position can be located in California (San Francisco or Los Angeles), Washington, or Colorado.

Responsibilities:

1. Develop a comprehensive understanding of clients and provide exceptional support throughout the contract lifecycle, positioning Seerist for future growth.
2. Gather and relay client feedback to our development and production teams to enhance value delivery.
3. Manage a client portfolio successfully and support team efforts as needed.
4. Achieve account retention and growth metrics.
5. Maintain proactive account management and utilize CRM tools effectively.

Required Qualifications:

• Deep knowledge of corporate security, GSOC, or threat intelligence functions.
• SaaS and/or account management experience.
• Experience working directly with high-touch customers, analyzing and communicating the value of real-time threat monitoring.
• Understanding customer goals, challenges, and operational workflows.
• Strong relationship-building skills.
• Ability to work with diverse stakeholders, from entry-level to C-suite.
• Self-motivated, organized, and excellent in communication.
• Adaptability to a fast-changing environment.

Desired Qualifications:

• Bachelor's degree or equivalent experience.
• 5-7 years in enterprise software or SaaS customer success or sales.
• Experience collaborating with sales, product, and engineering teams.
• Ability to communicate complex concepts clearly.
• Problem-solving skills in real time.

What Seerist Offers:

• Opportunity to work with cutting-edge technology in a fast-moving organization.
• Inclusive, innovative culture that values diversity and bold ideas.
• Competitive salary, bonus, 401(k) match, and equity options.
• Comprehensive health benefits and flexible work environment.
• Remote and office options, unlimited PTO, parental leave, tuition reimbursement, and professional development stipends.

This is a base + commission role with a salary range of $80,000-$110,000, depending on experience and location.

Equal Opportunity Statement:

Seerist is committed to diversity and inclusion and does not discriminate based on race, religion, gender, age, disability, or veteran status.