Customer Success Manager

PFL.com; Bozeman (MT); Remote; USD 80,000 - 92,000; Full time

Job summary

An established industry player is seeking a passionate Customer Success Manager to join their dynamic sales team. This role focuses on engaging and growing MarTech customers, providing strategic recommendations, and ensuring exceptional customer experiences. You will have the opportunity to consult with clients, negotiate new direct mail programs, and leverage analytics to optimize performance. With a culture that values innovation and collaboration, this is a chance to make a meaningful impact while working with a company that prioritizes people and relationships. If you are goal-oriented and ready to excel in a supportive environment, this opportunity is for you.

Benefits

Affordable Health Benefits Package

401(k) with 4% employer match

Employer Paid Long Term Disability

Life Insurance

Paid Parental Leave

Generous Paid Time Off (PTO)

Nine Paid Holidays

Qualifications

• 4+ years of experience in sales or consulting roles with marketers.
• Proven track record of exceeding sales quotas.

Responsibilities

• Consult with customers to understand their business challenges.
• Manage inventory and provide forecasting for restocking.

Skills

Customer Relationship Management

Sales Strategy

Consultative Selling

Analytical Skills

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

Excel

Job description

About Us

PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future, PFL went all in to create a platform that delivers multi-sensory, custom marketing campaigns that are automated, measurable, and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software, print, and fulfillment to simplify automated direct mail campaigns. We handle everything under one roof!

PFL is at the forefront of the sending direct mail (at scale!) revolution. Our “get it done” culture allows everyone at PFL to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration and success.

We are actively seeking an extraordinarily talented Customer Success Manager to join our world-class sales team. In this position, you will focus on engaging and growing our MarTech customers. Our CSMs are responsible for managing day-to-day activities, identifying, and selling new direct mail programs, providing strategic recommendations, all while serving as an expert guide and delivering exceptional experiences for our customers.

Customer Facing Activities

In this role you will get to:

• Consult with customers to understand their business challenges and objectives, and challenge them to ensure the solutions we deliver meaningfully impact their business
• Schedule and facilitate consultation, solution, and check-in calls with customer
• Find, negotiate, and close net new direct mail programs with existing clients
• Set expectations around program performance, report performance to customer, and proactively engage with them to improve and optimize program performance to ensure they are happy with the value they receive from PFL
• Actively manage inventory and PO balances; provide forecasting for restocking and recommendations on ways to repurpose existing inventory and remaining PO balance

Internal Activities

• Adhere to process within Salesforce to ensure good cross-departmental handoffs, communication, and accurate metrics with respect to revenue and pipeline forecasting.
• Facilitate communications with Delivery and Fulfillment orgs to provide:
• remarkable customer service, execution, and issue resolution
• evolving services and product offerings aligned with customer needs
• Contribute to the development of department best practices and processes

Required

On day one we expect you to have:

• 4+ years of experience selling to, consulting, or leading marketers with respect to their overall strategy
• Positive attitude, goal-oriented individual who wants to win
• Proven track record of hitting or exceeding quota in similar role
• Understanding of how to leverage analytics tools and/or Excel to tell a story around optimizing programs and/or investing more in new programs/solutions

Beneficial

• Experience with automated direct mail, at PFL or elsewhere, a plus
• Understanding of PFL software, delivery, and fulfillment processes, and experience product offerings.

Last but not least, the ability to represent PFL and the values we stand for:

• People
• Relationships
• Progress
• Results

Salary: $80K + Commissions

Core Benefits

• Affordable Health Benefits Package
• 401(k) with 4% employer match
• Employer Paid Long Term Disability
• Life Insurance
• Paid Parental Leave
• Generous Paid Time Off (PTO)
• Nine Paid Holidays

Remote work available in: AR, AZ, FL, IN, KY, MI, MT, NC, NJ, NY, OR, OH, SC, TX, UT, VA

Please Note: All applicants must be able to pass a background check and must be legally authorized to work in the United States. We are unable to sponsor work visas for this position.

PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.