Customer Success Manager

Regie; Bellevue (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Regie in Bellevue is seeking a Customer Success Manager to nurture and expand relationships within assigned accounts. You will serve as the primary contact, ensuring customer satisfaction and ROI recognition, and driving renewals and growth opportunities across the portfolio.

The role emphasizes proactive client guidance, post-sale collaboration, and being a trusted advisor to align outcomes with business goals through ongoing success mentoring and cross-functional coordination.

Qualifications

• Ability to cultivate and grow relationships with assigned accounts.
• Deliver proactive guidance to ensure customer satisfaction and ROI.

Responsibilities

• Cultivate and maintain strong relationships within assigned accounts.
• Act as primary point of contact for customers and coordinate post-sale interactions.
• Identify renewal opportunities and drive growth within the portfolio.

Skills

Relationship management

Customer success

Communication

Job description

Summary: ROLE BASED IN Bellevue and REQUIRES IN OFFICE

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Responsible for serving as the primary and main point of contact for customers. Serves as an advisor and liaison to facilitate pre- and post-sale interactions.

Duties for the customer success manager will include