Customer Success Manager

Vontier Corporation; Augusta (ME); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Paid sick leave

Parental leave

Job summary

Vontier Corporation is seeking a Senior Customer Success Manager to align Invenco by GVR solutions with strategic customers, drive retention and expansion, and lead executive-level business reviews. You will own strategic plans, manage escalation, and collaborate with Product, Engineering and Sales teams to maximize value.

The role requires guiding large enterprise accounts, supporting SaaS deployments, and traveling up to 20%.

Qualifications

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required.
• 5+ years’ experience supporting enterprise/Tier 1 customers.
• Experience with Forecourt/Dispenser Remote Management, Compliance Management, and POS technology preferred.
• SaaS environment experience with CRM tools is a plus.
• A bachelor’s degree is preferred, but not required.
• A Master’s degree is preferred, but not required.

Responsibilities

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel

Skills

Customer success management

Account management

Marketing

Technology

Education

Bachelor's degree

Master's degree

Tools

Forecourt/Dispenser Remote Management

Compliance Management

Point-of-Sale technology

Job description

WHAT YOU WILL DO:

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel

ABOUT YOUR EXPERIENCE

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
• 5+ year’s experience support enterprise / Tier 1 customers
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred.
• It’s a plus if you have you worked with in a SaaS environment with CRM tools
• A bachelor’s degree is preferred, but not required.
• A Master’s degree is preferred, but not required.

The base compensation range for this position is $79,300 to $95,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

#LI-AB1 #LI-Remote

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."