Customer Success Manager

Euna Solutions; Atlanta (GA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance the experience of B2B SaaS clients in the public sector. This role involves developing customer success strategies, fostering relationships, and collaborating with cross-functional teams to ensure clients achieve their goals. You'll analyze data to identify upsell opportunities and maintain customer health, all while enjoying a hybrid work environment. Join a dynamic team that values creativity and professional growth, and be part of a company dedicated to making a difference in the community.

Benefits

Competitive wages

Wellness days

Community Engagement Committee

Flexible Work Days

Health and dental benefits

Culture Committee events

Qualifications

• 1+ years of experience in customer success or related field.
• Proven track record of implementing successful customer experience strategies.

Responsibilities

• Develop and execute customer success plans to maximize product value.
• Build relationships with stakeholders to ensure customer satisfaction.

Skills

Customer Success Management

Project Management

Salesforce

Communication Skills

Data Analysis

Education

Bachelor's degree in business

Bachelor's degree in communications

Bachelor's degree in computer science

Tools

Salesforce

Microsoft Office

Job description

Join to apply for the Customer Success Manager role at Euna Solutions

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

1. Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
2. Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
3. Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
4. Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
5. Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
6. Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
7. Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
8. Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
9. Monitor customer health indicators and respond to potential risk factors for customer retention.
10. Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
11. Attend and assist with webinars, and events, connecting with customers and expanding our customer community.

Experience

1. Bachelor's degree in business, communications, computer science, or related field.
2. 1+ year(s) of experience in customer success, customer support, or a related field.
3. Proven track record of developing and implementing successful customer experience strategies.
4. Experience in project management, including the ability to manage multiple projects simultaneously.
5. Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid at our Atlanta, GA office.

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

• Competitive wages
• Wellness days: Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
• Community Engagement Committee: Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
• Flexible Work Days: We’ll work with you during the interview process to ensure role and schedule fit.
• Benefits: Ask us for a copy of our health and dental benefits!
• Culture Committee: Celebrations and fun events for holidays and occasions to foster team spirit.

We encourage candidates with relatable experience and transferable skills to apply, even if they don’t meet every requirement. Euna Solutions is committed to accessible and inclusive hiring, so please let us know if accommodations are needed during the process.

For inquiries or accessibility requests, contact [e-mail] or call 1.877.707.7755.