Customer Success Manager

Renaissance; Alabama; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company seeks a Customer Success Manager to enhance customer experiences and drive successful implementations. The role focuses on relationship management, project implementation, and collaboration with sales and product teams to achieve educational goals. Ideal candidates excel in communication and have experience in educational administration and SaaS.

Benefits

World Class Health Benefits

401(k) with company match

Paid Vacation and Sick Time Off

Parental Leave

Tuition Reimbursement

Qualifications

• Ability to travel 10-20% of the time.
• Experience with Student Information Systems and/or MTSS.

Responsibilities

• Drive adoption, retention, and expansion among valuable customers.
• Build and manage key stakeholder relationships.
• Develop communication cadence with customers.

Skills

Relationship Building

Project Implementation

Proactivity

Technical Skills

Communication

Customer Support

Education

Experience in Educational Administration

Experience in SaaS

Tools

Salesforce

Gainsight

Microsoft Suite

Teams

Job description

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.

Location : Remote

Territory : Alabama

In this role, the Customer Success Manager will :

• Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
• Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
• Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
• Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
• Continuously self-educate about Renaissance’s products and solutions and the K-12 competitive landscape
• Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
• Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Renaissance
• Actively seeks to understand change and incorporate new processes and systems quickly and effectively
• Curate success stories from districts to broaden Renaissance’s efficacy resources
• Lives in territory - Alabama

Qualifications

In this role as a Customer Success Manager, you should have :

• You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
• You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
• You have a bias towards action and proactivity, and look to direct a situation rather than react
• You have strong technical skills; you like learning new software and techniques
• You convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly
• You are driven to exceed customer expectations
• You proactively work to mitigate churn and handle objections to renew and expand accounts
• You want to use your skills to help support teachers and students
• You are driven to exceed customer expectations through a myriad of communication strategies
• You have worked in Educational Administration and / or SaaS driving large account implementations
• You have the ability to travel 10-20% of the time
• Experience with Salesforce, Gainsight, Microsoft Suite, Teams, and working remotely
• Experience in working with Student Information Systems and / or MTSS (Multi Tiered System of Supports) systems

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range : This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include :

• World Class Health Benefits : Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition .

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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