Customer Success Leader – Revenue & Adoption

Calabrio, Inc.; United States; On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Disability and life insurance

Flexible PTO

Paid holidays and parental leave

Tuition reimbursement

Market competitive pay

Job summary

Calabrio, Inc. is seeking a Manager of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of customers.

You will own the team operating rhythm, renewal readiness, CSQL pipeline, customer health, and playbook execution. This role partners with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Calabrio's platform.

Qualifications

• Experience leading customer-facing teams with renewal and expansion targets.
• Strong use of dashboards and health scoring to manage portfolios.
• Proven cross-functional collaboration and executive engagement.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers.
• Own people management lifecycle including hiring and performance reviews.
• Establish team operating rhythm with health reviews, forecast calls, and strategy discussions.
• Drive renewal timelines, risk identification, and proactive intervention.
• Oversee CSQL pipeline generation and expansion opportunities.
• Represent voice of the customer in cross-functional forums.

Skills

People management

Customer success

Executive engagement

Cross-functional collaboration

Forecasting & health data

Data-driven decisions

Relationship building

Matrix environment

Education

Bachelor's degree or equivalent experience

Tools

Totango

Gainsight

Salesforce

Job description

Calabrio, Inc. is seeking a Manager of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of customers.

You will own the team operating rhythm, renewal readiness, CSQL pipeline, customer health, and playbook execution. This role partners with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Calabrio's platform.