Customer Success Lead - Packaging & Supply Chain

Smurfit Westrock; Conway (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Smurfit Westrock in Conway, AR is seeking a Customer Service professional to process orders, handle shipping releases, and serve as a liaison between customers and our folding carton facility.

In this role you will develop strong client relationships, support production planning, and respond to inquiries with accuracy and courtesy. A bachelor's degree is preferred and excellent communication skills are essential.

Qualifications

• Bachelor’s degree preferred.
• Customer service experience / account management preferred.
• Knowledge of the carton folding industry and products a plus.
• Occasional travel required; good communication skills essential.
• Proficiency in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Process orders, shipping releases and handle customer requests.
• Serve as liaison between customer and folding carton manufacturing facility.
• Develop strong client relationships that inform production planning.
• Organize pre-production meetings for new customers, products, & graphics.

Skills

Customer service

Account management

Knowledge of carton folding industry

Communication skills

Microsoft Word

Excel

PowerPoint

Outlook

Travel

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Smurfit Westrock in Conway, AR is seeking a Customer Service professional to process orders, handle shipping releases, and serve as a liaison between customers and our folding carton facility.

In this role you will develop strong client relationships, support production planning, and respond to inquiries with accuracy and courtesy. A bachelor's degree is preferred and excellent communication skills are essential.