Customer Success Lead Dscout

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success professional to manage a portfolio of mid-market accounts on a UX research platform used by major brands across finance, healthcare, and tech. You will train customers on the platform, consult on research designs, identify account risk, and collaborate with Research Advisors and Account Directors to drive adoption and support renewals.

With 2+ years in research or product design and experience in customer success, agency, or consulting, you’ll

Qualifications

• 2+ years of experience in research or product design.
• Degree in anthropology, sociology, market research, or related field (or equivalent experience).
• Strong communication skills and CRM experience.
• Experience running qualitative research projects.

Responsibilities

• Train customers on the UX research platform.
• Consult on research designs for clients.
• Identify account risk and collaborate with Research Advisors and Account Directors to drive adoption and renewals.
• Own a portfolio of mid-market accounts.

Skills

Research

Product design

Communication

Education

Anthropology

Sociology

Market research

Tools

Salesforce

Job description

This role sits within Dscout’s Customer Success team, owning a portfolio of mid-market accounts on a UX research platform used by major brands across finance, healthcare, and tech. You’ll train customers on the platform, consult on research designs, identify account risk, and collaborate with Research Advisors and Account Directors to drive adoption and support renewals.

Employers want 2+ years of experience in research or product design, ideally with customer success, agency, or consulting exposure, plus a degree in anthropology, sociology, market research, or a related field (or equivalent experience). Strong communication skills, CRM experience such as Salesforce, and experience running qualitative research projects are also expected.

The role includes occasional travel of up to 10% for onsite customer visits, and candidates must be based in the USA.

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