Customer Success Lead — Digital Underwriting Platform

Munich Reinsurance America, Inc; New York (NY); On-site; USD 115,600 - 169,500; Full time

Benefits offered by this job

Health insurance

401k with up to 5% employer match

Paid time off (24 days annually)

Job summary

Munich Reinsurance America, Inc is seeking a Customer Success Manager to lead product implementation and strategy in the North American market. This position requires expertise in underwriting principles and strong project management skills.

With a focus on digitizing and automating underwriting processes, you will engage with clients to enhance business opportunities and ensure effective implementation of digital solutions. A competitive salary range of $115,600-$169,500 is offered, plus an array of employee benefits including health insurance and a retirement savings plan.

Qualifications

• 5+ years of relevant experience in Underwriting, Software Development, or similar role.
• Ability to troubleshoot complex implementation issues with engineering and client IT teams.
• Excellent networking and stakeholder management skills.

Responsibilities

• Lead the development of the US customer success strategy.
• Manage and deliver complex implementation projects.
• Identify and pursue strategic business opportunities with existing clients.

Skills

Understanding of underwriting principles

Project Management skills

Communication skills

Experience with APIs

Data mapping

Customer-service orientation

Education

Bachelor's Degree or equivalent work experience

Tools

SaaS platforms

Workflow systems

Job description

Munich Reinsurance America, Inc is seeking a Customer Success Manager to lead product implementation and strategy in the North American market. This position requires expertise in underwriting principles and strong project management skills.

With a focus on digitizing and automating underwriting processes, you will engage with clients to enhance business opportunities and ensure effective implementation of digital solutions. A competitive salary range of $115,600-$169,500 is offered, plus an array of employee benefits including health insurance and a retirement savings plan.