Customer Success Lead

aqua-voice; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Aqua Voice is seeking a Customer Success Manager in San Francisco to own customer relationships from activation through renewal. The role entails onboarding users, monitoring usage patterns, and pursuing expansion opportunities. We're looking for someone with 3+ years in customer success, account management, or similar, who is comfortable with technical products and has strong writing skills. This early-stage role allows you to define processes and strategies as we grow.

Qualifications

• 3+ years in customer success, account management, or similar.
• Comfortable with technical products and users who expect depth.
• Experience with prosumer or developer-focused products is a plus.

Responsibilities

• Own the customer relationship from activation through renewal.
• Help users build new habits and get to value quickly.
• Monitor usage patterns and reach out when something's off.
• Identify and pursue opportunities for team deployments.
• Inform product decisions based on user feedback.

Skills

Customer success experience

Technical product familiarity

Strong writing skills

Job description

About Us

Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack.

The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice.

We aren't building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope.

We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us.

The Role

You'll own the customer relationship from activation through renewal.

• Onboarding: Voice is a behavior change. You'll help users build new habits and get to value quickly.
• Retention: Monitor usage patterns. Reach out when something's off.
• Expansion: We have individual users at companies who could become team deployments. You'll identify and pursue those opportunities.
• Feedback: You're closest to users. Product decisions will be informed by what you learn.

We're early. You'll define how we do this, not inherit a playbook.

What We're Looking For

• 3+ years in customer success, account management, or similar
• Comfortable with technical products and users who expect depth
• Strong writer—most communication is async
• Experience with prosumer or developer-focused products is a plus