Customer Success Lead

Erpsx; Saint Petersburg (FL); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

ERPS X is seeking a Customer Success Lead to ensure customers maximize value from our ERP SaaS and grow with us long-term. The role focuses on onboarding, product adoption, and building strong customer relationships to sustain long-term partnerships.

The ideal candidate will monitor health metrics, identify expansion opportunities, collaborate with product teams, and develop scalable CS processes to drive retention and expansion in a fast-growing environment.

Qualifications

• 4+ years of customer success experience in B2B SaaS.
• Experience with ERP or business management software.
• Strong communication and relationship-building skills.
• Ability to understand complex business processes.
• Experience with CS tools (Gainsight, ChurnZero, etc.).
• Data-driven approach to customer management.

Responsabilités

• Onboard new customers and drive product adoption.
• Build and maintain strong customer relationships.
• Identify upsell and expansion opportunities.
• Monitor customer health scores and proactively address risks.
• Collaborate with product team on customer feedback.
• Develop customer success playbooks and processes.

Connaissances

Communication

Relationship building

Data-driven

Business process understanding

Outils

Gainsight

ChurnZero

Description du poste

We need a Customer Success Lead to ensure our customers get maximum value from ERPS X and grow with us long-term.

Responsibilities

• Onboard new customers and drive product adoption.
• Build and maintain strong customer relationships.
• Identify upsell and expansion opportunities.
• Monitor customer health scores and proactively address risks.
• Collaborate with product team on customer feedback.
• Develop customer success playbooks and processes.

Requirements

• 4+ years of customer success experience in B2B SaaS.
• Experience with ERP or business management software.
• Strong communication and relationship-building skills.
• Ability to understand complex business processes.
• Experience with CS tools (Gainsight, ChurnZero, etc.).
• Data-driven approach to customer management.