Customer Success Executive | Remote Work | Dallas, Texas, United States

BairesDev; Dallas (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

BairesDev is seeking a Customer Success Executive to guide clients through their journey with our lead generation platform. The role focuses on fostering customer relationships, ensuring effective utilization of services, and aligning strategies with client goals. Ideal candidates will have a strong background in customer service within the PaaS/SaaS sector and must be bilingual in Spanish and Portuguese, alongside proficient English skills. Join a global team embracing innovative and multicultural work environments that fosters professional growth.

Benefits

100% remote work

Flexible hours

Paid parental leaves and vacations

Innovative work environment

Mentorship and growth opportunities

Qualifications

• 2+ years in PaaS/SaaS customer service.
• Proven track record with midsize and Enterprise accounts.
• Fluency in Spanish, Portuguese, and advanced English.

Responsibilities

• Guide customers to achieve business objectives.
• Oversee onboarding and utilization of services.
• Develop tailored Success Plans aligned with client goals.

Skills

Customer relationship management

Strategic sales approach

Analytical thinking

Presentation skills

Bilingual (Spanish, Portuguese)

Job description

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Success Executive at BairesDev

As a Customer Success Executive, you will play a pivotal role in guiding our customers through their transformative journey with BairesDev on Campus Live. Your expertise will be crucial in helping startups effectively reach key markets and achieve exponential sales growth.

Your interactions with clients will be instrumental in driving lead generation creation and usage, while also developing tailored Success Plans to align objectives with desired outcomes.

What you'll do :

• Facilitate customer success by guiding them to attain their business objectives through effective utilization of our lead generation platform.
• Oversee the onboarding and utilization of our products and services to ensure seamless adoption.
• Familiarize yourself with the customer's offerings, target market, and future business goals for tailored guidance.
• Provide internal insights to develop a strategic marketing campaign aligned with the customer's objectives.
• Continuously seek out and share best practices and sales playbooks to optimize the value of our product suite.

Here's what we are looking for :

• 2+ years of successful experience in PaaS / SaaS customer service, with a proven track record in identifying, nurturing, and closing midsize and Enterprise accounts.
• Comprehensive understanding of the industry, covering key players, strategies, client structure, business models, sub-verticals, needs, challenges, and trends.
• Demonstrated ability to employ a strategic, creative, and analytical sales approach, emphasizing the initiation and cultivation of client relationships.
• Proficient in delivering tailored, compelling presentations to potential clients.
• Results-driven, detail-oriented, and deadline-focused.
• Strong proficiency in both Spanish and Portuguese, with advanced English skills.

How we make your work (and your life) easier :

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours : create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment : collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

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