Customer Success Engineer View role →

Tasklet; San Francisco, Northern (CA, KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Tasklet in San Francisco seeks a customer-focused teammate to own inbound support, talk live with users, and help high-value customers get more from Tasklet.

You will relentlessly automate and improve the system, write self-serve resources, and collaborate with product/engineering to reduce manual work over time.

Qualifications

• Experience in customer support or client-facing roles.
• Strong communication and empathy with users.
• Tech-savvy with ability to understand product and workflows.

Responsibilities

• Own inbound customer support via email and calls.
• Explain complex technical ideas clearly and build trust with users.
• Cultivate and manage existing customer relationships with onboarding and demos.
• Capture feedback for product/engineering and help drive fixes.

Job description

Tasklet is building the AI platform companies use to run their business on agents. A customer describes an outcome in plain English, and Tasklet gets the work done across their tools and systems—immediately or in the cloud 24×7.

Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don't want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.

We’re looking for someone to become a core owner of our customer-facing work: handle inbound support, talk live with users, proactively help high-value customers get more out of Tasklet, and relentlessly automate and improve the system so your workload keeps going down while our customers keep getting more successful.

This is a great role for someone with roughly 1–5 years of experience who is a technology power user, great with customers, and excited to grow into a broad customer-facing role at an AI startup.

Responsibilities

• Own inbound customer support via email and calls. Diagnose and resolve complex issues across a product that touches dozens of external services, runs code, browses the web, and manages files
• Make every customer interaction excellent. When a customer interacts with you, they should come away thinking more highly of Tasklet. You'll explain complex technical ideas clearly, make people feel understood, and create confidence that their issue is being handled well
• Own existing customer relationships. Ensure customers are loving Tasklet, help them find new ways to use the product, and grow our relationships. Provide high-touch onboarding, training, and demos
• Feed insights back to product and engineering. Systematically capture what's breaking, what's confusing, and what's missing, and work directly with eng to fix it — including driving some fixes yourself
• Build AI-augmented support workflows. Use Tasklet (and other tools) to automate handling of common support requests so you can focus on the most important issues
• Improve our internal tooling and processes. Build dashboards, admin panels, and automations that make us more efficient at serving customers
• Create and improve self-serve resources. Write help docs, guides, examples, and internal playbooks that reduce inbound volume and help users succeed without needing to contact support

Our ideal candidate

• You’re ambitious, have roughly 1–5 years of experience, and are looking for a high-slope opportunity at a fast-growing AI startup
• You’ve spent time in a high-agency role where you had to quickly understand messy problems and work effectively with business customers
• You love working with people, and you’re great at it. You’re charismatic and an unusually clear, concise communicator. You have genuine empathy for users and are a natural at building trust and goodwill
• You’re a technology power user and love solving technical problems, whether or not you have a technical degree
• You're AI-pilled and love to automate — you already use AI heavily in your work and life and are always looking to understand the latest AI products and features. When you see repetitive work you automate it away — you don’t just power through it