Customer Success Engineer US

Aikido Security; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Equity

Flexible hours

Open and informal culture

Job summary

Aikido Security is looking for a Customer Success Engineer to work directly with customers to maximize value from the platform. You will be at the intersection of product, engineering, and customers, hands-on with technical workflows and helping teams solve security challenges.

In this role you will guide customers post-sale, navigate security across code, cloud, and runtime, and act as a trusted advisor. The team emphasizes ownership, fast-moving execution, and meaningful equity opportunities.

Qualifications

• 3–7+ years in Customer Success, Technical Account Management, or similar roles.
• Strong technical curiosity and ability to dive into workflows.
• Experience with developers, security teams, or technical products.
• Clear communicator who can explain complex concepts simply.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly.
• Help teams understand and navigate Aikido across code → cloud → runtime.
• Debug issues, investigate workflows, and unblock customers when needed.
• Proactively identify risks and help customers get back on track.
• Act as a trusted technical advisor to developers and security teams.
• Share product feedback and customer insights with product and engineering teams.

Skills

Customer Success

Technical Account Mgmt

Developer collaboration

Communication

Ownership

Job description

We're making security suck less for developers.

Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As our Customer Success Engineer, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. Sitting at the intersection of product, engineering, and customers, you'll be hands-on and digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly
• Help teams understand and navigate Aikido across code → cloud → runtime
• Debug issues, investigate workflows, and unblock customers when things don't work as expected
• Proactively identify risks and help customers get back on track
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders
• Share product feedback and customer insights directly with our product and engineering teams

Requirements

• 3-7+ years in Customer Success, Technical Account Management, or similar roles
• Strong technical curiosity, you're comfortable digging into workflows and figuring things out
• Experience working with developers, security teams, or technical products
• Clear communicator who can explain technical concepts simply
• Proactive, ownership-driven, and comfortable operating in a fast-moving environment

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.
• We hire for talent, drive, and potential. Everything else is noise.