Customer Success Engineer / Technical Account Manager - US

BlueSnap, Inc; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity company is seeking a CSE/TAM to join their team, focusing on developing technical customer relationships and providing solutions tailored to client challenges. Candidates should have experience with Kubernetes, Docker, and cloud service providers, as well as excellent communication skills. The role offers a competitive compensation package, including bonuses and stock options.

Benefits

Bonus

Company Stock Options

Benefits

Qualifications

• 3+ years of experience in a technical customer-facing support role.
• Proven experience with Kubernetes, Docker, and Linux.
• Experience with CSPs like AWS, Azure, GCP.

Responsibilities

• Deliver smooth onboarding experiences to new customers.
• Provide thought leadership for best customer experience.
• Accelerate adoption of the Akeyless platform.

Skills

Customer-facing support

Kubernetes

Docker

Linux

Communication

Tools

CI/CD

Infrastructure as Code (IaC)

Configuration Management tools

Job description

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments.

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.

We're looking for a highly motivated CSE/TAM to join our growing team supporting customers in the USA. This is a hands-on technical role that requires excellent customer-facing skills. You will be developing and leading the ongoing technical relationship with the customer including strategic guidance, understanding the customer's business and challenges, providing solutions, processes, and best practices for a successful implementation and use of the Akeyless platform.

Responsibilities:

• Deliver a smooth and successful onboarding experience to our new customers
• Provide thought leadership and support for the best customer experience
• Accelerate adoption and expansion of the Akeyless platform within our install base
• Provide customer support at times outside of normal business hours
• Learn our customers business and challenges and develop best of breed solutions to address them
• Create added value for the customer as a trusted advisor

Requirements

• 3+ years of experience in a technical customer-facing support role, such as Technical Account Manager, Customer Success Engineer, Professional Services, or a similar
• Proven experience working with Kubernetes, Docker, Linux - must
• Proven experience working with one, or more CSPs (AWS, Azure, GCP) - must
• Past experience that combines sales orientation and technical skillset
• Exceptional communication skills

Advantage:

• Knowledge in CI/CD, IaC, and Config-Management tools
• Experience working in the Cyber Security or DevOps domains
• Security knowledge domains: Identity Management (IDM), Identity Providers (i.e Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM) and Zero-Trust Access (ZTA)
• Experience in Scripting/programming

In addition: Bonus + Company Stock Options + Benefits

The compensation package depends on experience