Customer Success Engineer - Start Up - NYC

HT Recruitment Limited; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Solve It With Customers, Automate It With AI is a NYC startup hiring a Customer Success Engineer to partner with clients, diagnose issues, and craft AI-driven fixes and workflows. You’ll translate fixes into knowledge and tools that empower AI agents to resolve future problems instantly.

You will work full-time on-site in New York City, collaborating with leadership and engineering to shape the product as the company scales.

Qualifications

• 1–5 years of experience in software engineering, customer success engineering, solutions engineering or a similar client-facing technical role.
• You're confident writing code and working with APIs, databases and SQL.
• You're excited about building with AI agents and automation.

Responsibilities

• Work closely with customers to understand and resolve their technical issues
• Investigate and debug problems across the product, APIs, integrations and data
• Build the knowledge, tools and workflows that let the AI agents fix these issues on their own
• Keep improving how well the AI diagnoses and resolves customer problems
• Solve technical issues end to end
• Spot patterns across customers and eliminate recurring issues for good

Skills

Customer success

APIs

SQL

AI/Automation

Troubleshooting

Tools

Databases

Job description

Customer Success Engineer | Solve It With Customers, Automate It With AI | NYC Start-Up

The Opportunity

You'll be the engineer customers turn to when something goes wrong on the platform. You'll work directly with them to understand the problem, find the root cause and fix it fast. Then you'll use AI to make sure it never happens again.

Every issue you solve becomes something the platform learns from. You'll turn your fixes into knowledge, tools and workflows for our AI agents, so the next customer with the same problem gets an instant answer.

The goal is simple: fix it once, automate it forever.

What You'll Do

• Work closely with customers to understand and resolve their technical issues
• Investigate and debug problems across the product, APIs, integrations and data
• Build the knowledge, tools and workflows that let the AI agents fix these issues on their own
• Keep improving how well the AI diagnoses and resolves customer problems
• Solve technical issues end to end
• Spot patterns across customers and eliminate recurring issues for good

About You

You're a hands-on engineer who loves working with people as much as code. When a customer has a problem, you want to understand exactly what's going on, explain it clearly and get it fixed.

You have 1–5 years' experience in software engineering, customer success engineering, solutions engineering or a similar client-facing technical role.

You're confident writing code and working with APIs, databases and SQL, and you're excited about building with AI agents and automation.

Most importantly, you're resourceful. You like figuring things out, taking ownership and working where there isn't always a playbook.

Why Join?

You'll be joining a high-growth NYC technology startup at an exciting stage of its growth.

The team is technically strong, ambitious and moving quickly, with a culture built around ownership and solving problems rather than following a rigid playbook.

You'll have the opportunity to work closely with senior leadership and engineering, take real ownership from day one and help shape the product as the company scales.

The Company

You'll be joining a high-growth NYC tech start-up at a really exciting point in its journey.

The team is technically strong, ambitious and moves fast. The culture is built on ownership and solving problems, not rigid playbooks.

You'll work closely with senior leadership and engineering, own real work from day one and help shape the product as the company grows.

Location

New York City. Full-time, on-site 5 days a week.

Compensation

$120,000–$160,000 + equity