Customer Success Engineer - Scaled

Moveworks; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Moveworks seeks a skilled professional for a remote, full-time role focused on integrating and implementing their cutting-edge AI solutions into customers' systems. This position requires strong technical skills, experience in client-facing roles, and a passion for optimizing service infrastructure across various business functions. Join an innovative team recognized as a leader in Conversational AI, dedicated to enhancing operational efficiency and employee productivity.

Qualifications

• 2+ years in a customer-facing technical role.
• Experience with REST APIs and automation tools.
• Familiarity with IT infrastructure and SaaS platforms.

Responsibilities

• Understand business processes and integrate Moveworks solutions.
• Provide consulting on leveraging the Moveworks platform.
• Collaborate with engineering and product teams on rollouts.

Skills

Communication

Problem Solving

Technical Adoption

Education

Bachelor’s degree or higher in Computer Science

Tools

REST APIs

iPaaS/APIM tools

Linux

Windows environments

Job description

Professional Services Remote (West), USA Full Time

• You will work with customers to understand their business processes, system environments, and employee service infrastructure (IT, HR, Finance, procurement, etc.).
• You will integrate and implement Moveworks solutions into customers' platforms and backend systems securely and efficiently.
• You will provide consulting to advise customers on how to best achieve their use cases by leveraging the Moveworks Platform.
• You will collaborate with engineering and product teams on new product rollouts to ensure timely implementation and onboarding.
• You will act as a customer advocate, influencing product roadmap, improvements, and feedback.
• You will serve as a point of escalation for complex technical support issues.
• You are expected to track your time weekly.

What You Bring To The Table

• 2+ years of relevant experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant.
• Hands-on experience with REST APIs and reading documentation to quickly build expertise.
• Understanding of data modeling and data pipelines.
• A passion for understanding customer use cases, identifying gaps, and resolving product issues.
• Proficiency in scripting or automations using iPaaS / APIM tools like Workato, Azure Functions, AWS Lambdas, or other cloud services.
• Strong communication and interpersonal skills.
• Proven success in driving technical adoption for medium to large projects.
• Experience in administering and deploying enterprise solutions.
• Knowledge of IT infrastructure and SaaS platform integration.
• Familiarity with enterprise ITSM platforms (e.g., ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g., Okta, Active Directory) is a plus.
• Familiarity with Linux and Windows environments and command line usage.
• Bachelor’s degree or higher in Computer Science or a related field.
• Willingness to travel 10-25% of the time.

Moveworks is an Equal Opportunity Employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected characteristic.

Who We Are

Moveworks is an AI Assistant that helps employees find information, automate tasks, and increase productivity. We provide a unified interface for enterprise systems and enable developers to build AI agents for various business processes.

Our technology, powered by a Reasoning Engine and an Agentic Automation Engine, handles complex requests by understanding queries and executing intelligent plans within seconds.

Founded in 2016, Moveworks has raised $315M, reached over $100M ARR in 2024, and earned recognition as a leader in Conversational AI Platforms, Forbes Cloud 100, AI 50, and as one of America’s Most Loved Workplaces.

With over 500 employees across six global offices, supported by prominent investors like Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, and Iconiq, we serve over 350 organizations including Marriott, Databricks, Toyota, CVS Health, and Honeywell, focusing on operational efficiency, employee experience, and AI transformation.

Join our innovative team today!