Customer Success Engineer - Implementations & Solutions

Pave; New York (NY); On-site; USD 86,000 - 142,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Flexible PTO + remote work option

Lunch and dinner stipends

Quarterly education stipend

Parental leave

Commuter stipend

Job summary

Pave is seeking a hands-on CSE/Implementation Manager to guide 30-40 customers through successful deployments of our real-time compensation platform. You’ll coordinate with HR, Finance, and cross-functional teams to deliver value and long-term relationships.

You’ll become a compensation expert, driving adoption, solving complex challenges, and shaping scalable processes. This role blends project management with technical acumen in a fast-paced startup.

Qualifications

• 2+ years in a customer-facing CSE, TAM or Implementation Manager role at a B2B SaaS company.
• Deep experience with JSON, HTML, SQL and API integrations.

Responsibilities

• Drive successful implementations of Pave's compensation software with HR/Finance leaders.
• Own end-to-end project management and risk identification.
• Become a trusted compensation expert for customers to optimize adoption and value.
• Collaborate across Product, Engineering, and Customer Success to surface needs.
• Build strong customer relationships through clear communication and problem-solving.
• Execute on integrations, data migration, and configurations.

Skills

Project management

Customer-facing polish

Technical acumen

JSON/HTML/SQL

API integrations

Tools

JSON

HTML

SQL

APIs

Job description

Pave is seeking a hands-on CSE/Implementation Manager to guide 30-40 customers through successful deployments of our real-time compensation platform. You’ll coordinate with HR, Finance, and cross-functional teams to deliver value and long-term relationships.

You’ll become a compensation expert, driving adoption, solving complex challenges, and shaping scalable processes. This role blends project management with technical acumen in a fast-paced startup.