Customer Success Engineer I, SMB (Remote)

DroneDeploy, Inc.; Austin (TX); Remote; USD 68,000 - 93,000; Full time

Benefits offered by this job

Equity Compensation

Bonus Incentive

Job summary

Procore Technologies is seeking a Customer Success Engineer I to drive value creation and platform adoption for our SMB customer portfolio. You will collaborate with Sales, Services, and Product to ensure customers maximize ROI and achieve measurable outcomes.

You will report to the Manager, Customer Success and work remotely within the US, in CST/PST/MST time zones, with up to 10% travel for on-site consultations and events.

Qualifications

• 1+ years of direct experience in the construction sector.
• Understanding of bidding, RFIs, and scheduling workflows.
• Experience in customer-facing technical roles.
• Excellent written and verbal communication.

Responsibilities

• Deliver actionable recommendations to maximize ROI and drive adoption.
• Architect value-focused solutions addressing customer challenges.
• Keep leadership informed on roadmaps and new features.
• Guide customers through complex technical needs and escalations.
• Lead product demonstrations and coordinate cross-functional resources.
• Maintain deep expertise across platform capabilities.
• Mentor teammates and refine processes for better engagement.
• Travel up to 10% domestically for on-site consultations.

Skills

Construction industry experience

Consultative problem-solving

Technical advisory

Cross-functional collaboration

Strong communication

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or related field

Job description

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for a Customer Success Engineer I to drive long-term value creation and technology adoption across our SMB customer portfolio. As the Customer Success Engineer I on our Customer Success team, you will work closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains. Your strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration will drive your success.

You will report to the Manager, Customer Success and will be based remotely within the US but must reside in a Central Standard (CST), Pacific Standard (PST) or Mountain Standard (MST) time zone.

What You’ll Do

• Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
• Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
• Keep customer leadership informed on platform roadmaps and new feature releases so they can continuously capitalize on leading-edge technology.
• Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
• Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
• Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to ensure you provide the most relevant and impactful guidance.
• Support and mentor team members while collaborating across the organization to refine processes and elevate our global customer engagement standards.
• Travel up to 10% domestically to conduct on-site customer consultations and participate in industry events that strengthen partnerships.

What You Bring

• 1+ years of direct experience within the construction sector to ensure you deeply understand the daily challenges and operational workflows of our users.
• Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling, so you can speak the customer's language and offer relevant solutions.
• Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting, demonstrating your ability to build trust in a software environment.
• Exceptional written, verbal, and virtual presentation skills to effectively convey complex technical concepts to diverse customer audiences and stakeholders.
• Strong analytical and problem-solving capabilities to translate raw data and complex customer requirements into actionable business insights that drive platform adoption.
• Rapid learning curve with the ability to grasp platform architectures and cloud capabilities to quickly adapt to emerging technologies and customer needs.
• Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience to provide a strong foundational understanding of the technical and industry landscape.

Strong-fit Background Might Include -

• Project Manager
• Site Superintendent
• Controllers
• Project Engineer
• Estimator

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.

Additional Information

Base Pay Range:

67,840.00 - 93,280.00 USD Annual

On Target Earning Range:

84,800.00 - 116,600.00 USD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.