Customer Success Engineer – AI Connectors & Deployments

Truleo, Inc.; Greenville (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k)

Paid time off

Job summary

Truleo, Inc. in Greenville, South Carolina is looking for a Support Engineer to oversee the operational success of its connectors and AI agents. You will work closely with customer IT teams to deploy and support TRULEO, ensuring seamless integrations and high customer satisfaction.

The ideal candidate will have hands-on experience with technical support or systems implementation, demonstrating excellent problem-solving skills in a fast-paced startup environment.

Qualifications

• Experience in Technical Support or a similar customer-facing technical role.
• Strong troubleshooting and problem-solving skills required.
• Ability to manage multiple customer implementations simultaneously.

Responsibilities

• Lead customer onboarding for TRULEO connectors and AI agents.
• Coordinate with customer IT teams for installation and troubleshooting.
• Monitor connector health and resolve infrastructure issues.

Skills

Technical Support

Troubleshooting

Windows administration

Networking fundamentals

Excellent communication skills

Tools

Jira

Job description

Truleo, Inc. in Greenville, South Carolina is looking for a Support Engineer to oversee the operational success of its connectors and AI agents. You will work closely with customer IT teams to deploy and support TRULEO, ensuring seamless integrations and high customer satisfaction.

The ideal candidate will have hands-on experience with technical support or systems implementation, demonstrating excellent problem-solving skills in a fast-paced startup environment.