Customer Success Engineer

Concero; United States; Remote; USD 170,000 - 190,000; Full time

Job summary

Join a thriving organization as a Customer Success Engineer, where you will play a vital role in enhancing customer satisfaction and optimizing their investment in data security solutions. This position offers a unique opportunity to collaborate with clients, understand their needs, and deliver tailored solutions that drive success. With a focus on building strong relationships and ensuring seamless experiences, you will engage in meaningful interactions with customers, advocating for their needs and influencing product development. If you are passionate about technology and customer success, this role is perfect for you.

Qualifications

• 12 years of experience in project management and customer success.
• Proficient in SQL and scripting languages with cloud experience.
• Demonstrated expertise in data protection and security.

Responsibilities

• Serve as the primary technical expert, ensuring customer satisfaction.
• Drive customer adoption through effective onboarding and training.
• Proactively identify and resolve obstacles to customer success.

Skills

Project Management

Customer Relationship Management

SQL

Python

Data Loss Prevention

Data Privacy/Protection

Cloud Technologies

Technical Communication

Education

Associate's Degree

Bachelor's Degree in Computer Science

Tools

Cloud Infrastructure

APIs

Job description

This range is provided by Concero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$170,000.00/yr - $190,000.00/yr

Direct message the job poster from Concero

We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

RESPONSIBILITIES:

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:

• Serving as the primary technical expert on the Platform, demonstrating in-depth knowledge and expertise.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of our platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Advocating for the customer's voice and feedback, actively influencing the roadmap and product development.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Mentoring other team members, sharing your expertise and assisting in their professional development.
• Participating in the interview process to help identify and onboard talented individuals to the team.
• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

Requirements

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Information Services, Technology, Information and Media, and Computer and Network Security

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