Customer Success Engineer (US based, remote)

Fortanix; Dallas (TX); Remote; USD 105,000 - 180,000; Full time

Job summary

An innovative firm is seeking a Customer Success Engineer to lead technical initiatives and ensure client satisfaction in a dynamic environment. This role involves collaborating with engineering teams and customers to drive product adoption and account expansion. With a focus on data-centric cybersecurity, this position offers the opportunity to work with cutting-edge technologies in a supportive and collaborative culture. The company values growth and innovation, providing a competitive salary and benefits, including unlimited PTO and equity opportunities. Join a team dedicated to shaping the future of data security and making a significant impact.

Benefits

Unlimited PTO

Quarterly Recharge Days

Volunteer Time Off

Internet Stipend

Equity

Competitive Salary

Collaborative Environment

Qualifications

• 8+ years in Customer Success Engineering or Professional Services.
• Strong technical skills with Linux, Kubernetes, Docker, and encryption.

Responsibilities

• Lead technical workshops and implement the platform.
• Drive product adoption and ensure customer success.

Skills

Customer Success Engineering

Project Management

Problem-Solving

Technical Communication

Linux

Kubernetes

Docker

Python

Encryption Technologies

Tools

MSSQL

Oracle

Snowflake

MySQL

HSM

KMIP

PKI

JCE

Job description

Customer Success Engineer (US based, remote)

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About Fortanix: In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against cyber threats and ensure agile data security. Fortanix specializes in data-centric cybersecurity for hybrid multicloud environments, utilizing advanced cryptography, encryption, and confidential AI solutions.

As data breaches become more frequent, our focus is on data exposure management to safeguard your information. Our unified data security platform addresses vulnerabilities, defends against threats, and simplifies discovery, assessment, and remediation of data exposure risks. We support initiatives like Zero Trust models and preparing for post-quantum computing era, helping global businesses protect sensitive data wherever it resides.

Our commitment to tackling complex data security challenges has earned us multiple awards and recognition from industry leaders such as Microsoft, Intel, ServiceNow, and Snowflake.

Our team comprises industry experts and cryptography specialists, fostering a culture of trust, innovation, and collaboration. Recognized as a Great Place to Work, we're seeking passionate individuals to shape the future of data security and contribute to a safer digital environment.

Job Description

This role requires excellent project management, problem-solving, advisory, and technical skills. The ideal candidate will interact with customers at all levels, collaborate with engineering teams, and drive technical initiatives. Success will be measured by product adoption, customer renewal, and expansion.

You will:

• Lead business and technical design workshops with customers
• Design, configure, and implement our platform
• Drive product adoption, usage, and account expansion
• Ensure customers' success, renewal, and references
• Represent the customer voice to engineering and product teams
• Support the sales cycle
• Travel may be required

Requirements

Basic Qualifications

• 8+ years of recent experience as a Customer Success Engineer or in Professional Services implementing enterprise technology platforms
• Excellent written and verbal communication skills
• Strong technical skills; experience with Linux, Kubernetes, Docker, Python, and encryption technologies (HSM, KMIP, PKI, JCE) preferred
• Ability to thrive in a fast-paced, growth environment

Preferred Technical and Professional Skills

• Understanding of networking and TCP/IP
• Knowledge of various technologies: databases (MSSQL, Oracle, Snowflake, MySQL), storage, virtualization, containers, load balancers
• Experience designing resilient architectures
• Ability to produce technical documentation
• Advanced encryption and key management knowledge
• Intermediate scripting skills

Benefits

• Collaborative environment, equity, benefits, competitive salary, and opportunities in cloud computing
• Unlimited PTO, quarterly recharge days, volunteer time off, internet stipend
• Friendly culture fostering growth and innovation

Additional compensation may include bonuses, equity, or commissions. The salary range is $105,000 - $180,000/year. We are an equal opportunity employer committed to diversity and inclusion.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting