Customer Success Engineer

AutoAdmins, LLC.; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

A leading IT solutions provider is seeking a Customer Success Engineer to support clients and manage accounts in a remote capacity. The ideal candidate should have experience with RMM tools, particularly Kaseya VSA, and possess strong problem-solving and communication skills. This role offers full-time opportunities but part-time will also be considered.

Qualifications

• Relevant experience in customer support and account management.
• Basic knowledge of IT and automation concepts.
• Good understanding of industry best practices.

Responsibilities

• Conduct monthly client RMM audits.
• Manage client relationships and accounts.
• Assist in delivering best practice configuration content.

Skills

Customer support

Account management

RMM's (Kaseya VSA)

Automation

Managed services

Tech problem-solving

Tools

Kaseya VSA

PowerShell

C#

Job description

AutoAdmins provides IT tool stack administration and automation solutions to MSP’s and enterprise businesses around the world. Every day we build awesome things for our customers. If you’re passionate about tech, enjoy solving problems, and are eager to learn we want to hear from you.

We’re looking for a Customer Success Engineer who has some experience in customer support, account management, RMM’s (preferably Kaseya VSA), automation, managed services, and tech. As an industry enthusiast you’ll help MSP’s and enterprises succeed by leveraging the latest tools, technology, and experience. You’ll help deliver world-class service operations and consulting in a much needed and rapidly growing area of IT. The position is 100% remote and full-time, but we will consider part-time as well.

Responsibilities

Conduct monthly client RMM and configuration audits

Conduct ongoing technology and service delivery quality reviews

Client relationship and account management

Suggest ideas and solutions while liaising with clients, stakeholders, and industry leaders

Be an escalation point and mentor to our RMM administrator and development teams

Assist in delivering our best practice configuration and automation content

Learn and have fun while doing the above

Qualifications

Relevant experience and exposure to common MSP tool stacks i.e. RMM’s & PSA’s

Basic knowledge of IT, monitoring, and automation concepts

Good understanding of support and industry best practices

Creativity, a desire to learn, and pride in your work

Good communication skills, both written and verbal

Good communication skills, both written and verbal

Bonus Qualifications

Experience with Kaseya VSA

A background in IT, (helpdesk, sysadmin, desktop tech, etc.)

A background in a customer-facing role

Familiarity with custom automation and development

Experience with any scripting languages, (PowerShell or C# preferred)

Any certifications within the MSP tool stack i.e. RMM’s or PSA’s