Customer Success Engineer

SerpApi; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Customer Success Engineer to provide technical and sales support to clients. You will ensure customer satisfaction by maintaining excellent relationships and addressing concerns. The role includes troubleshooting, creating educational content, and identifying upsell opportunities in a remote-first environment.

Benefits

Profit sharing

Career growth

Open books

Flexible schedule

Independent prioritization

Qualifications

• Experience in B2B SaaS and sales is a plus.

Responsibilities

• Utilize SerpApi products to assist users in finding optimal solutions.
• Investigate and document bugs.
• Interact with customers via email, chat, and phone to resolve issues.

Skills

Customer Satisfaction

Technical Support

Sales

Programming

Job description

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This range is provided by SerpApi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $100,000.00/yr

About SerpApi

SerpApi is the leading solution to integrate search data into web applications. Our API scrapes search engines, solves CAPTCHAs, and adapts to changing page layouts with a simple GET request. Our clients include Shopify, Airbnb, GrubHub, and more.

Role: Customer Success Engineer

We are seeking a Customer Success Engineer to join our team. You will provide technical and sales support to our clients, ensuring their needs are met by maintaining excellent relationships.

Perks and Benefits

Created by engineers for engineers, SerpApi offers high compensation, transparency, remote-first culture, and a neurodivergent-friendly environment. Additional benefits include:

• Profit sharing: Bonuses for all full-time team members to promote team alignment.
• Career growth: Internal career paths, training, and up to 50% reimbursement for tools and subscriptions.
• Open books: Quarterly and annual financial reports.
• Internal trust: Sharing analytics, customer interactions, and strategies.
• Flexible schedule: Adjust your work hours, timezone, and unpaid leave.
• Independent prioritization: Choose work that adds the most value outside of assigned tasks.

Responsibilities

• Utilize SerpApi products to assist users in finding optimal solutions.
• Investigate and document bugs.
• Interact with customers via email, chat, and phone to resolve issues.
• Open GitHub tickets for unresolved issues.
• Handle invoicing and follow-up with customers.
• Ensure customer satisfaction and address concerns.
• Support sales by identifying upsell opportunities and collaborating with the team.
• Create educational content like blog posts.
• Engage on social media and seek sponsorships for open source libraries.
• Negotiate enterprise contracts.
• Use programming skills to troubleshoot and support customers.
• Communicate professionally and promptly with clients.
• Collaborate with teams to deliver high-quality service.
• Provide feedback to improve products and services.
• Experience in B2B SaaS and sales is a plus.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Software Development