Customer Success Engineer

Flux Enterprise; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

An innovative tech company in San Francisco is seeking an AI Hardware Engineer to empower customers in designing electronics. This role involves delivering training, diagnosing design challenges, and creating educational materials. Candidates should have a degree in Electrical Engineering, customer-facing technical experience, and excellent communication skills. Join a collaborative team that thrives in a fast-paced environment and values innovative thinking. Apply via [e-mail] to become part of this exciting journey.

Qualifications

• Experience designing PCBs or electronic systems.
• At least 3 years in customer-facing technical roles.
• Comfortable troubleshooting circuit designs.

Responsibilities

• Provide technical onboarding and training.
• Diagnose electrical design challenges and application issues.
• Develop educational resources for clients.
• Gather customer feedback to inform product priorities.
• Collaborate with engineering on bug triaging.
• Maintain strong customer relationships.
• Analyze usage data to identify patterns.

Skills

Electrical Engineering knowledge

Customer success experience

Troubleshooting skills

Excellent communication

Ability to translate technical concepts

Team collaboration

Education

Degree in Electrical Engineering or related field

Tools

Flux hardware design tools

Job description

Why Flux

Flux is taking the hard out of hardware, by developing the first AI Hardware Engineer. Our goal is to democratize the ability to create bleeding edge hardware, and revolutionize how electronics are designed and built around the world.

About the role

This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You’ll partner closely with product, design, engineering, and growth teams, but your focus will be on empowering customers to successfully design electronics with Flux. You’ll deliver training, troubleshoot issues, and turn customer feedback into actionable insights that shape our roadmap.

What You’ll Do

• Provide technical onboarding and training for new customers, guiding them through Flux’s design environment and ensuring they achieve their first “aha” moment quickly.
• Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
• Develop educational resources—docs, videos, sample designs—to scale knowledge sharing across our community.
• Gather and synthesize customer feedback to inform product priorities and improve our platform.
• Collaborate with engineering and product teams to triage bugs and drive customer‑requested features.
• Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
• Analyze usage data to identify patterns of friction or churn and work with cross‑functional teams to address them.

Who You Are

• You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
• You’ve spent at least 3 years in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.
• You are passionate about helping people and can translate complex technical concepts into clear, actionable guidance.
• You’re comfortable troubleshooting circuit designs and explaining trade‑offs to both technical and non‑technical stakeholders.
• You thrive in ambiguous, fast‑paced startup environments and enjoy wearing multiple hats.
• Excellent written and verbal communication skills with a knack for building rapport.
• Bonus: Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.

Profile

Impact‑oriented: You don't feel done until real people are getting real value from what you built.

Ambiguity‑native: You thrive in the undefined. Our work is full of half‑mapped terrain, soft constraints, and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go, and are excited to discover new and better ways to attack challenges we're still finding words to describe.

Collaborative: You share your thoughts early and often, and welcome debate and creative collaboration. Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.

Convention‑averse: Flux is an AI‑first company, building AI tooling, using AI tooling. We constantly experiment with new tools, techniques, and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world, and you value critical thinking far above established conventions.

Ownership mentality: You are a self‑starter, bias toward action, and care deeply about the team and community who lean on you and your work.

Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above don’t fit you, we’d still love to have you in our network for upcoming opportunities. PS. We're always looking to meet Engineers who are interested in writing news, technical articles, or building tutorials.

To get in touch, apply here or reach out to [e-mail] and tell us a little about yourself!