Customer Success Engineer

Prime Team Partners; Bellevue (WA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Medical Benefits - Health, Dental, Vis

Paid Time Off

Paid Holidays

No 401K yet

Job summary

Prime Team Partners is seeking a Senior Customer Success Engineer in Bellevue with a hybrid schedule (4 days in office). The role combines customer success, technical account management, and solutions engineering to help enterprise customers deploy and scale an AI platform in complex environments.

You will work with customer developers, architects, and AI teams, leading deployments, solving technical challenges, and driving measurable outcomes.

Qualifications

• 5+ years in technical customer-facing roles such as Customer Success Engineer, TAM, Solutions Engineer, or similar.
• Strong Python skills with ability to read, troubleshoot, modify, and write code.
• Experience building integrations, scripts, or technical solutions using Python.
• Experience working with software developers and engineering teams; strong API, SDK, and cloud tech knowledge.

Responsibilities

• Lead enterprise implementations from kickoff through production deployment.
• Integrate APIs, applications, workflows, and AI platforms with customer systems.
• Serve as the primary technical advisor during implementation and ongoing customer success activities.
• Troubleshoot integrations, validate deployments, analyze data, and support customer environments using Python.
• Develop MVP integrations and proofs-of-concepts for new customer needs.

Skills

Python

APIs

Cloud tech

Enterprise SaaS

Customer comm

Job description

Bellevue | Hybrid - 4 Days per week in office

We're looking for a Senior Customer Success Engineer to help enterprise customers deploy, integrate, and scale an AI platform within complex technical environments.

This is a highly technical, customer-facing role that combines Customer Success, Technical Account Management, Solutions Engineering, and Implementation Consulting. You'll work directly with customer developers, architects, AI teams, and business stakeholders to drive successful deployments, solve technical challenges, and deliver measurable business outcomes.

Responsibilities

• Lead enterprise implementations from kickoff through production deployment
• Work directly with customer engineering teams to integrate APIs, applications, workflows, and AI platforms
• Serve as the primary technical advisor during implementation and ongoing customer success activities
• Utilize Python to troubleshoot integrations, validate deployments, analyze data, and support customer environments
• Build MVP integrations and proof-of-concepts for new customer requirements and emerging AI technologies
• Develop and validate new integrations using Python and APIs before partnering with Engineering to build production-ready support
• Work closely with customers to understand new AI tools, models, and platforms they are adopting
• Troubleshoot APIs, SDKs, cloud infrastructure, telemetry, data pipelines, and platform integrations
• Conduct technical workshops, onboarding sessions, deployment reviews, and success planning meetings
• Drive adoption, expansion, and long-term customer retention
• Gather customer feedback and help influence product direction

Qualifications

• 5+ years of experience as a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Consultant, Forward Deployed Engineer, or similar technical customer-facing role
• Strong Python skills, including the ability to read, troubleshoot, modify, and write code
• Experience building integrations, scripts, prototypes, or technical solutions using Python
• Experience working directly with software developers and engineering teams
• Strong understanding of APIs, SDKs, integrations, cloud technologies, and data flows
• Experience leading enterprise SaaS implementations
• Excellent troubleshooting, communication, and project management skills
• Ability to work with both technical and executive stakeholders

Preferred Experience

• Generative AI, AI Agents, LLM applications, AI infrastructure, or AI observability
• Azure, AWS, OpenAI, Anthropic, or related platforms
• Telemetry, observability, monitoring, analytics, or developer tooling
• Enterprise software deployments in complex technical environments
• Startup experience and comfort operating in a fast-moving environment
• Equity
• Medical Benefits - Health, Dental Vision
• Paid Time Off
• Paid Holidays
• No 401K yet

This is an opportunity to play a key role in helping enterprise customers operationalize AI while working at the intersection of customer success, engineering, integrations, and emerging technologies. If you enjoy solving technical problems, building solutions with Python, and partnering directly with customers, we'd love to hear from you.

Equal Opportunity Employer

Prime Team Partners and our client are equal opportunity employers committed to building diverse and inclusive workplaces. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. We encourage candidates from all backgrounds and experiences to apply.