Customer Success Enablement Manager

Miro Group; United States; Remote; USD 155,000 - 194,000; Full time

Job summary

Join a dynamic Go-to-Market Enablement team in a rapidly growing company where you will craft and develop enablement programs to support global Customer Success initiatives. As a Customer Success Enablement Manager, you will work closely with leadership to define a roadmap that transforms the Customer Success team. This role offers the opportunity to drive continuous learning, design impactful training programs, and optimize customer interactions. If you are strategic, enjoy solving complex problems, and thrive in a collaborative environment, this is the perfect opportunity for you to make a significant impact.

Benefits

401k matching

Competitive equity package

Excellent Medical, Dental and Vision benefits

Fertility & Family Forming Benefits

Flexible time off

Lunch, snacks and drinks provided

Wellbeing benefit

WFH equipment allowance

Annual learning and development allowance

Charitable donation matches

Qualifications

• 7+ years in enablement or leadership roles, preferably in Customer Success.
• Strong program management skills with end-to-end training initiatives.

Responsibilities

• Define and execute the CS enablement strategy based on business needs.
• Design and deliver training programs for new processes and skills.

Skills

Program Management

Data Analytics

Strategic Problem-Solving

Relationship Building

Digital Sales Enablement

Education

Bachelor's Degree

Relevant Certifications

Tools

Force Management

Command of the Message

Job description

You will join a highly motivated, rapidly growing, and hard-working Go-to-Market Enablement team that takes pride in developing our GTM team's skills. Our primary objective is to improve productivity, helping teams accelerate sales cycles and deliver more value for our customers.

About the Role

As the Customer Success Enablement Manager, you will be responsible for crafting and developing enablement programs to support global CS initiatives. You will partner closely with CS leadership to define their enablement roadmap to help transform our Customer Success team. The ideal candidate is strategic, has outstanding project management skills, loves solving sophisticated problems and is not afraid to launch, test, and iterate in an ever evolving environment. This is an individual contributor role and you will report into the Head of GTM enablement, working closely with the CS Leadership team.

What you’ll do

• Build and define our CS enablement strategy based off of business problems, CSM needs, and leadership input from regional leaders and enablement business partners.
• Drive continuous learning, ensuring readiness through refreshers and additional certifications.
• Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc.
• Facilitate global trainings and build "train the trainer" materials to coach managers and new facilitators.
• Develop and optimize standardized templates and guides to improve the quality of customer conversations.
• Strong expertise with digital sales enablement trainings and tools.
• Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements.
• Collaborate with leadership to capture feedback and iterate programs as needed.

What you’ll need

• 7+ years experience in enablement, leadership or relevant role; experience in a CSM role preferred but not required.
• Strong program management skills, implementing and leading training initiatives end-to-end.
• Proven track record of building positive relationships across the business.
• Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics.
• Data analytics proficiencies, capable of interpreting and optimizing programs based on available data.
• Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment.
• Force Management, Command of the Message Certified is a plus.

What's in it for you

• 401k matching + Competitive equity package.
• Excellent Medical, Dental and Vision health benefits.
• Fertility & Family Forming Benefits.
• Flexible time off.
• Lunch, snacks and drinks provided in the office.
• Wellbeing benefit and WFH equipment allowance.
• Annual learning and development allowance to grow your skills and career.
• Up to $2,000 of charitable donation matches each year.

The reasonably estimated salary range is specific to New York / San Francisco / Los Angeles and may not be applicable to other locations. The range for this role is $155,200 to $194,000 OTE. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.