Customer Success Sales Enablement Manager

Nerdio; United States; Remote; USD 165,000 - 175,000; Full time

Job summary

Join a dynamic and innovative company that is transforming the IT landscape! As a Customer Success Sales Enablement Manager, you'll play a pivotal role in empowering teams with the tools and strategies needed for customer retention and growth. Collaborate closely with various departments to create impactful training programs and resources that enhance customer engagement. This role offers a unique opportunity to influence the success of clients across the globe while working in a fast-paced and supportive environment. If you're passionate about customer success and thrive in a collaborative setting, this is the perfect opportunity for you!

Benefits

Competitive Base + Incentive Plan

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off

Birthday Off

Qualifications

• 3-5 years of experience in Customer Success or Sales Enablement.
• Strong facilitation and program management skills.

Responsibilities

• Design and implement training programs for CSM and TAM teams.
• Lead role-based training sessions and identify performance gaps.

Skills

Customer Success Enablement

Sales Enablement

Program Management

Facilitation Skills

Microsoft Technologies

Tools

Highspot

Gong

PowerPoint

AI Tools

Job description

Customer Success Sales Enablement Manager

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providersall over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

Role Overview

We’re hiring a Customer Success Sales Enablement Manager to own and deliver enablement strategies that drive retention, adoption, and expansion across Nerdio’s existing customer base. This person will be laser-focused on empowering our Customer Success Managers (CSMs) and Technical Account Managers (TAMs), by developing and delivering the training, tools, and resources they need to have strategic, value-driven conversations with customers at every stage of the lifecycle.

This is a highly collaborative role that will work closely with CS leadership, Product Marketing, Sales Enablement, and Revenue Operations.

What You’ll Do

Enablement Strategy & Program Ownership

• Design, implement, and continuously improve onboarding and ongoing training programs for the CSM and TAM teams.
• Develop lifecycle-based enablement aligned to adoption, expansion, and renewal milestones
• Define success metrics for enablement (retention, NRR uplift, time-to-productivity)
• Create and maintain customer-facing resources like EBR templates, value realization decks, renewal playbooks, and objection-handling guides
• Collaborate with Product Marketing to develop training around new features, positioning, and cross-sell plays
• Build and launch certification paths and microlearning programs via Nerdio's LMS
• Partner with Sales Enablement to ensure continuity between pre- and post-sales messaging and training
• Support product rollout readiness across CS by building scalable enablement assets
• Drive customer advocacy and feedback loop collaboration with Product and Marketing

Coaching & Performance Optimization

• Lead role-based training sessions, call coaching via Gong, and ongoing best practice workshops
• Identify gaps through data, feedback, and field input—then act on them through targeted programs to fill the gaps and demonstrate measurable improvement.
• Help the CS and TAM team build confidence in positioning technical solutions like W365, Intune, and M365 with clarity

Tech Stack You’ll Use at Nerdio

• Learning & Content Delivery: Highspot (or equivalent)
• Call Intelligence & Coaching: Gong
• Design & Content Tools: PowerPoint, AI tools

What You Bring

• 3–5 years of experience in Customer Success Enablement, Sales Enablement, or Revenue Enablement (SaaS experience preferred)
• Deep understanding of the customer lifecycle and post-sale success motions (onboarding, adoption, expansion, renewal)
• Strong facilitation, content development, and program management skills
• Experience using enablement tools (Highspot, LMS, Gong, etc.) and analyzing their impact
• Ability to work cross-functionally and prioritize in a fast-paced environment
• Strong familiarity with Microsoft technologies (W365, Intune, Azure, M365) is a plus

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!

*Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:

165,000.00-175,000.00USD OTE per year (remote)