Customer Success Specialist - Analytics

Mercor; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Mercor is seeking a Customer Support / Success professional based in the United States to review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. You will leverage strong analytical and written communication skills to support high-impact evaluation projects and work with cross-functional teams to drive customer outcomes.

This role emphasizes detail orientation and adherence to structured guidelines, with opportunities to shape service

Qualifications

• Bachelor’s degree required.
• 2+ years in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review and assess domain-specific documents for quality and relevance.
• Provide structured feedback following guidelines.
• Contribute to high-impact evaluation projects.

Skills

Analytical skills

Strong written communication

Attention to detail

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada