Customer Success Coordinator (Req #1399)

Scorpion Therapeutics; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Scorpion Therapeutics is seeking a Customer Success Coordinator to support Managed Services clients post-sale with a focus on onboarding, adoption, retention, and expansion. This remote role emphasizes building strong client relationships and proactive service delivery.

You will manage end-to-end onboarding, act as the primary client contact, resolve issues, monitor account health, and identify growth opportunities.

Qualifications

• 1–3 years in customer-facing roles within IT or managed services.
• Strong communication skills and client-facing confidence.
• Proficiency in Microsoft Office and solid IT infrastructure understanding.

Responsibilities

• Manage end-to-end onboarding for Managed Services clients.
• Serve as the primary client contact post-sale.
• Support issue resolution and service requests.
• Monitor account health and renewal likelihood.
• Identify growth opportunities and support expansion initiatives.

Skills

Customer-facing experience

Strong communication

MS Office proficiency

IT infrastructure understanding

Education

Bachelor's degree

Tools

Cisco Webex

Microsoft Teams

Tableau

Job description

Role

Customer Success Coordinator (CSC) supporting Managed Services clients post-sale, focusing on onboarding, adoption, retention, and expansion.

Responsibilities

manage end-to-end onboarding, serve as primary client contact, support issue resolution, monitor account health, and identify growth opportunities. Maintain client relationships through proactive engagement, feedback translation, and service improvement initiatives.

Requirements

1-3 years in customer-facing roles within IT or managed services, strong communication skills, proficiency in Microsoft Office, understanding of IT infrastructure, and a bachelor's degree or relevant experience.

Preferred

experience with Cisco Webex, Microsoft Teams, and data analytics tools like Tableau.

High-Value

supporting complex IT environments, including networking, security, and business communications.

Location

Position is remote, preferred candidates in Virginia or North Carolina, with no travel specified.