Customer Success - Autotask Team

Giant Rocketship; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Giant Rocketship is seeking a Customer Success professional for a fully remote role. You will work with MSPs to onboard, configure Autotask, and guide their setup for best value from Rocketship, our Autotask automation platform.

You will directly assist customers, answer complex Autotask questions, and help scale MSP success beyond the day-to-day ticket grind. This role emphasizes calm, helpful support and proactive onboarding across diverse client environments.

Qualifications

• Must have deep hands-on Autotask PSA experience.
• Strong admin-level knowledge of queues, workflows, user setup, etc.
• Real-world MSP experience (you’ve lived the ticket grind).

Responsibilities

• Help MSPs onboard and get value from Rocketship’s Autotask automation platform.
• Guide onboarding and streamline setup for customers.
• Answer tough Autotask questions that customers can’t Google.

Skills

Customer success

MSP experience

Onboarding experience

Tools

Autotask PSA

Job description

About Us

Giant Rocketship is a rapidly growing B2B SaaS platform. Our software is focused on the IT and MSP industries where we can dramatically reduce the total cost of helpdesk through automation.

Job Description

This is a remote position.

We’re hiring someone who knows Autotask inside and out—especially the admin/config side. If you’ve been a Service Coordinator, Service Manager, or Engineer at an MSP and want to work on the vendor side for once, this is your shot.

You’ll join our Customer Success team Giant Rocketship, helping MSPs get real value out of Rocketship (our Autotask automation platform). You’ll work directly with customers to guide onboarding, streamline their setup, and answer the tough Autotask questions they can’t Google.

If you've been itching to help MSPs at scale—and skip the 100-tickets-a-day pace—this might be the right next move.

Requirements

Must have:

• Deep hands-on Autotask PSA experience
• Strong admin-level knowledge of queues, workflows, user setup, etc.
• Real-world MSP experience (you’ve lived the ticket grind)

Nice to have:

• Experience with project onboarding or support
• A calm, helpful attitude (our customers are busy people)