Customer Success Associate | Revenue Adoption & Growth @ AI Startup

CommanderAI Inc.; California; On-site; USD 60,000 - 75,000; Full time

Job summary

CommanderAI Inc. in Marina del Rey, CA is seeking a sharp, highly organized Customer Success Associate to join our onsite team. You'll work with the Customer Success Lead to nurture a growing book of accounts from onboarding through renewal.

You will drive adoption, monitor usage, and train customers, helping them realize value and expand with additional seats and add-ons.

Qualifications

• 1–2 years in a B2B SaaS role focused on customer success or support.
• Able to manage dozens of accounts with consistent follow-ups.
• Proficient reading usage data in a CRM to identify healthy vs slipping accounts.
• Strong verbal trainer; can explain AI in plain English.
• Startup mindset; comfortable with ambiguity and building processes.
• Bonus: experience in waste, logistics, trades, or blue-collar B2B industries.

Responsibilities

• Manage a book of accounts from onboarding through renewal.
• Create adoption plans and monitor product usage across accounts.
• Identify at-risk accounts using usage data and customer sentiment.
• Provide training and support; run live trainings for reps and managers.
• Lead check-ins and business reviews showing value produced for customers.
• Identify expansion opportunities (more seats, new markets, add-ons).
• Capture feedback and forward to Product & Engineering.
• Maintain clean CRM records on every account.

Skills

1-2 years in B2B SaaS

Customer success

CRM usage

Data analysis

Clear communication

Startup mindset

Waste/logistics industry knowledge

Tools

CRM software

Usage data tools

Job description

CommanderAI is building the go-to revenue engine for the $100B+ waste and recycling industry. We help haulers find, win, and keep more business using AI-driven data, automation, and a sales workflow built specifically for this market.

We are looking for a sharp, highly organized Customer Success Associate to join us onsite at our corporate office in Marina del Rey, CA. Working alongside our Customer Success Lead, you'll help build the relationship for the rest of the subscription, making sure every hauler keeps getting value, keeps growing with us, and renews. You aren't just answering tickets; you are the reason our customers can't imagine running their sales team without CommanderAI.

What you'll do

• Help Manage a Book: Help manage a book of accounts from onboarding and own them through renewal.
• Drive Ongoing Adoption: Create plans and supporting materials; Monitor product usage and engagement across your accounts.
• Protect Retention: Identify at-risk accounts early using usage data, support trends, and customer sentiment; help build relationships with customers.
• Train and Support: Answer product questions, troubleshoot issues, and run live training for new reps, new managers, and customers who need a refresher.
• Prove the Value: Lead regular check-ins and business reviews that show customers what CommanderAI is producing for them, including leads worked, deals won, and revenue added.
• Find Expansion: Understand each hauler's business well enough to spot growth opportunities, such as more seats, new markets, and add-on products.
• Voice of the Customer: Capture feedback, bugs, and feature requests, and get them to Product & Engineering in a form they can act on.
• Keep the Record Straight: Maintain clean CRM records on every account.

What you've done

• Experience: 1-2 years in a B2B SaaS in customer success or support or another customer-facing role.
• Organized to a Fault: You can juggle dozens of accounts without dropping a follow-up.
• Data-Comfortable: At home in a CRM and can read usage data to tell a healthy account from one that's slipping.
• Clear Communicator: You can train a room of frontline reps in the morning and walk an owner through their results in the afternoon. You explain AI in plain English.
• Startup DNA: You're comfortable with ambiguity, take ownership without being asked, and like building processes where none exist.
• Bonus: Experience with waste, logistics, trades, or other blue-collar B2B industries.

Why CommanderAI

• Category Momentum: Join a team modernizing the essential waste and recycling industry and help define the dominant platform in the space.
• Real-World ROI: You are directly helping local businesses win more customers and grow their revenue.
• Room to Grow: Get in early, learn the playbook from the ground up, and grow into a Customer Success Manager role as the book and the team scale.

Equal Opportunity:

CommanderAI is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.