Customer Success - Associate Project Lead

TruTechnologies, makers of TruLab; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Exposure to company growth

Engagement with leadership

Career advancement opportunities

Job summary

A biotechnology service company is seeking an Associate Project Lead based in RTP, NC. This role involves managing client relationships and overseeing project execution across multiple studies. Ideal candidates will have project management experience, exceptional communication skills, and a Bachelor's Degree. The position offers career advancement opportunities within a rapidly growing technology environment.

Qualifications

• Experience managing/leading projects and driving commercial results.
• Ability to effectively manage multiple projects concurrently with meticulous attention to detail.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Cultivate and maintain relationships with clients and users.
• Coordinate activities and interactions across multiple projects.
• Communicate updates to clients and manage effectively.

Skills

Project management

Communication skills

Attention to detail

Client service orientation

Team coordination

Education

Bachelor's Degree

Job description

Position Overview

We are seeking an Associate Project Lead based in RTP, NC with a few years of demonstrated success managing projects. As an Associate Project Lead, you will serve as the primary liaison between our biotech/pharma clients and end‑users at clinical testing sites and laboratories globally. Your responsibilities will encompass establishing and nurturing relationships, as well as overseeing various tasks and milestones across multiple concurrent studies. This role entails orchestrating day‑to‑day operations and facilitating seamless interactions among internal and external stakeholders to guarantee the successful execution of each project lifecycle. We are looking for candidates who are detail‑oriented, proactive, and thrive in a fast‑paced, dynamic environment. Ideal candidates will demonstrate a passion for client service, possess the ability to quickly grasp new concepts, execute tasks with precision, and exhibit excellent organizational and communication skills.

What You’ll Do

• Cultivate and maintain relationships with TruTechnologies' clients and users.
• Coordinate activities and interactions among diverse groups, both internally and externally, across multiple simultaneous projects.
• Communicate updates to clients and manage effectively to drive timely project success.
• Collaborate closely with site staff and pharma employees to ensure seamless implementation and prompt issue resolution.
• Identify and mitigate risk factors to ensure successful deployments.
• Report directly to the Implementation Leadership team and mentor/manage less experienced Project Coordinators.

What You’ll Need

• Experience managing/leading projects and driving commercial results.
• Ability to effectively manage multiple projects concurrently with meticulous attention to detail.
• Exceptional communication skills, both verbal and written.
• Demonstrated proficiency in coordinating actions across diverse groups of individuals.
• A keen enthusiasm for leveraging new technology to drive innovation and progress.
• Bachelor's Degree.

What You’ll Get

• Exposure to all facets of building a rapidly growing technology company.
• Direct engagement with TruTechnologies' seasoned leadership team.
• Opportunity to contribute to major decision‑making processes.
• Involvement in transforming sample tracking and advancing clinical research.
• Prospects for career advancement and personal development as the company expands.