Customer Success Associate

Integrion Automation; Wauseon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage after 30 days

Paid vacation & holidays

401(k) with company match

Life insurance

Boot/ Safety gear reimbursement

Job summary

Integrion Automation in Wauseon, Ohio is seeking a full-time onsite Customer Success Associate to support daily operations of the Customer Success Department. You will coordinate service activities, manage documentation, and act as a liaison across Sales, Service Operations, and Robotics Automation to ensure a positive customer experience.

Responsibilities include coordinating service scheduling, handling warranty inquiries, processing parts requests, maintaining accurate records, and assisting

Qualifications

• 2–4 years of customer service/administrative/sales coordination experience.
• Experience in manufacturing, industrial automation, or technical environment is a plus.
• Experience using CRM and ERP systems; HubSpot and JobBOSS experience is a plus.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams).
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining customer service quality.
• Positive attitude and ability to collaborate across departments.

Responsibilities

• Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities with internal teams.
• Serve as primary contact for customer service requests, warranty inquiries, spare parts, and service support with timely communication.
• Process spare parts requests from inquiry to delivery using HubSpot, JobBOSS, and UKG.
• Maintain accurate customer records, service opportunities, quotations, purchase orders, and work orders in HubSpot and JobBOSS.
• Support service job closeout with customer signoffs, docs, invoicing prep, and help accounting.
• Maintain service dashboards, reports, workflows, and templates for performance.
• Assist onboarding new service customers, scheduling meetings, and other admin activities.

Skills

Customer service

Administrative support

Sales support

Service coordination

CRM systems

HubSpot

JobBOSS

Microsoft Excel

Communication

Organization

Tools

HubSpot

JobBOSS

ERP systems

Job description

Brief Description

Integrion Automation (formally Wauseon Machine) is currently looking for a full-time, onsite Customer Success Associate located in Wauseon, Ohio. The Customer Success Associate plays a key role in delivering exceptional customer experience by supporting the day-to-day operations of the Customer Success Department. This position coordinates customer service requests, service activities, warranty administration, spare parts, and operational documentation while partnering closely with Sales, Service Operations, Applications, Purchasing, Accounting, and Robotics Automation. The Customer Success Associate helps create positive customer experience by providing timely communication, coordinating service activities, and ensuring customer needs are handled accurately and efficiently.

Core Responsibilities

• Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities while partnering with Robotics Automation and other internal business units as needed.
• Serve as the primary point of contact for customer service requests, warranty inquiries, spare parts requests, and general service support while providing timely communication and follow-up.
• Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities.
• Process spare parts requests from initial customer inquiry through quotation, purchase order receipt, job creation, customer follow-up, and delivery coordination using HubSpot, JobBOSS, and UKG.
• Coordinate warranty requests by gathering documentation, tracking progress, communicating with customers, and facilitating internal handoffs for timely resolution.
• Enter and maintain accurate customer records, service opportunities, quotations, purchase orders, work orders, and operational documentation within HubSpot and JobBOSS.
• Support service job closeout by coordinating customer signoffs, verifying documentation, tracking invoicing readiness, and assisting Accounting with billing preparation.
• Maintain service dashboards, reports, workflows, templates, and operational tracking tools to support departmental performance and continuous improvement.
• Assist with onboarding new service customers, maintaining customer contact information, scheduling meetings, and supporting other departmental administrative activities.
• Identify customer needs and route service or sales opportunities to the appropriate internal teams while promoting a responsive, professional, and positive customer experience.

Preferred Qualifications

• 2-4 years of experience in customer service, administrative support, sales support, service coordination, or a related field preferred.
• Experience in manufacturing, industrial automation, field service, or a technical environment is a plus, but not required.
• Experience using CRM and ERP systems is preferred; HubSpot and JobBOSS experience is a plus.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, PowerPoint, and Teams.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service.
• A positive attitude, willingness to learn, and ability to work collaboratively across multiple departments.

Summary

At Integrion, we foster a collaborative, solutions-driven environment where innovation and accountability go hand in hand. Our team operates with a high level of trust, transparency, and ownership, empowering individuals to take initiative and make meaningful contributions. We value strong relationships—both internally and with our clients—and take pride in delivering on our commitments.

Why Join Integrion Automation? At Integrion Automation, we believe our people are the foundation of our success. We are committed to creating a collaborative, respectful, and growth-oriented environment where employees are empowered to make an impact and build rewarding careers. Integrion Automation provides competitive pay, great benefits, and opportunities for long-term career growth.

Benefits Include

• Medical, prescription, dental, and vision coverage available after 30 calendar days
• Paid vacation and 10 paid holidays
• 401(k) with company match
• Company-paid life insurance
• Reimbursement for steel toe boots and prescription safety glasses

Join a team that values innovation, teamwork, & delivering excellence to our customers every day.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.