Customer Success Associate

Go Cloudforce; National Harbor (MD); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, life insurance at 100% premium for employees

Paid parental leave

PTO that grows from 15 to 25 days

401(k) savings plan

Access to a modern gym

Complimentary snacks

Personalized professional growth plan

Job summary

Go Cloudforce is seeking a Customer Success Associate to join their team, located in National Harbor, MD. In this hybrid role, you will serve as the main point of contact for customers ensuring satisfaction and examining growth opportunities within accounts.

Applicants should have 1–2 years of experience in account management or customer success. The position offers competitive compensation between $65,000 to $75,000 annually along with comprehensive benefits including medical, dental, and 401(k).

Qualifications

• 1–2 years in account management, customer success or similar.
• Strong verbal and written communication skills.
• Excellent organizational skills including multitasking.

Responsibilities

• Serve as primary contact for clients.
• Build and maintain client relationships.
• Monitor client accounts to ensure satisfaction.

Skills

Account management

Customer success

Professional communication skills

Project management tools

Collaboration skills

Education

1–2 years in client-facing role, preferably SaaS

Tools

ClickUp

Trello

Microsoft Project

Planner

Teams

SharePoint

Job description

Job Title: Customer Success Associate

Location: National Harbor, MD (Hybrid)

Type: Full-Time

Compensation: $65,000 to $75,000 DOE, Annually

Please note – applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

At Cloudforce, we don’t just deliver services – we bring ideas to life with innovation, teamwork, and a touch of fun along the way. As a Customer Success Associate, you’ll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE. If you’re ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you!

In this role, you’ll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts. You’ll assist with client and stakeholder communication, ensuring updates are clear, expectations are set, and relationships stay strong.

Responsibilities

• Serve as the primary point of contact for nebulaONE subscription clients.

• Build and maintain strong, long‑lasting client relationships.

• Understand clients’ business objectives and proactively address their needs.

• Monitor client accounts to ensure subscription usage, renewal, and expansion.

• Educate clients on nebulaONE features, updates, and best practices to maximize value.

• Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution.

• Advocate for clients internally to ensure their feedback and concerns are addressed.

• Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.

• Deliver regular account reviews and usage reports to clients.

• Collect and relay client feedback to product and project teams for continuous improvement.

• Perform other duties as assigned.

Qualifications

• At least 1–2 years of account management, customer success, or related client‑facing role (preferably SaaS/subscription environment).

• Familiarity with budget tracking, reporting, or resource management in a project setting.

• Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce.

• Ability to work independently on assigned tasks.

• Excellent organizational skills, including multitasking, prioritization, and time management.

• Strong client service orientation with proven collaboration skills across diverse teams.

• Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.

• Hands‑on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).

• Experience working with technical teams and subject matter experts.

• Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus).

• Learn and explore modern technologies.

• Performs a self‑starter and manage your own time.

Benefits

• Medical, dental, life, and short‑term disability insurance covered at 100% of the premium for employees and 50% for dependents.

• Paid parental leave, including adoption and foster care placement.

• PTO that grows with you — starting at 15 days, scaling to 20, then 25, plus incentive opportunities to earn even more.

• 9 company holidays + 2 floating holidays to use however you need them.

• 401(k) savings plan and education reimbursement to invest in your future.

• Friday lunch on us — every week, no exceptions.

• Personalized professional growth plan – an ongoing opportunity to map your own path, stay challenged, and grow with guidance and support from your manager.

• 24/7 access to a modern gym with Tonal and Peloton.

• Free monthly garage parking with direct private access to the office.

• Sun‑filled National Harbor offices with Potomac views, steps from shops and restaurants.

• Access to our proprietary AI platform — available as both a professional tool and for your own productivity.

• Complimentary snacks, cutting‑edge tech, and a workspace you'll actually want to show up to.

This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise.

Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.