Customer Success and Implementation Manager - Quote to Cash

Freddie Mac; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

A leading company in the SaaS sector is seeking a Customer Success & Implementation Manager to enhance customer experiences through the Quote-to-Cash process. This pivotal role involves building relationships, guiding clients, and maximizing their success using our innovative solutions. If you are an advocate for customer satisfaction and have a strategic mindset, join a dynamic team that values growth and innovation.

Benefits

Health Insurance

PTO and Leave

Ongoing paid professional training and certifications

Fully Remote Work Opportunity

Qualifications

• Success as a Customer Success or Account Manager with enterprise clients.
• Knowledge of Quote-to-Cash processes and Salesforce experience is a plus.
• Exceptional communication and interpersonal skills.

Responsibilities

• Act as the primary contact for customers during implementation.
• Provide expert guidance to help customers navigate the platform.
• Develop strong relationships with customers to drive engagement.

Skills

Customer Advocacy

Relationship Building

Strategic Guidance

Communication

Data-Driven Insights

Education

Experience in Customer Success or Account Management within SaaS

Tools

Salesforce

Job description

Empower Customers, Elevate Success!

Are you passionate about transforming customer experiences? As a Customer Success & Implementation Manager - Quote to Cash at Expedite Commerce, you will play a pivotal role in ensuring our customers not only succeed but thrive with our solutions. Your mission: to guide them seamlessly through the entire quote-to-cash process, maximizing their ROI and making their journey with us exceptional!

Join a dynamic team where your innovative ideas and customer-centric approach will make a tangible impact. Leverage your expertise to build relationships, provide strategic insights, and drive customer engagement, helping our clients achieve their business goals with our platform.

At Expedite Commerce, customer success is a philosophy that resonates throughout our organization. If you're ready to bring your A-game and be part of a company that values growth, innovation, and customer relationships, we want to hear from you!

Requirements

Your Role at a Glance

• Customer Advocate: Act as the primary contact for customers during implementation and ongoing use of our Quote-to-Cash solutions.
• Strategic Guidance: Provide expert guidance to help customers navigate our platform, understand best practices, and optimize their processes and outcomes.
• Relationship Building: Develop strong, lasting relationships with customers, understanding their needs and challenges to drive engagement, satisfaction, and account growth.
• Account Planning: Analyze and organize customer information, goals, and opportunities to drive long-term growth and align solutions with evolving business needs.
• Collaboration: Work closely with sales, product, and support teams to ensure a seamless customer experience and continuous improvement of our offerings.
• Feedback Loop: Gather customer feedback and collaborate internally to refine solutions and enhance customer experience.

Ideal Qualifications

• Success as a Customer Success or Account Manager with enterprise clients, preferably within SaaS.
• Knowledge of Quote-to-Cash (Q2C) processes, including CPQ, eCommerce, Contract Lifecycle Management, Order Management, and Billing. Salesforce experience is a plus.
• Exceptional communication and interpersonal skills, with a consultative approach that fosters trust and builds lasting relationships.
• Ability to use data-driven insights to develop impactful customer strategies and demonstrate value, with a proactive, customer-focused mindset.

Benefits

• Health Insurance, PTO, and Leave
• Ongoing paid professional training and certifications
• Fully Remote Work Opportunity
• Strong Onboarding & Training Program

Next Steps

If you're bold, unconventional, and ready to challenge traditional customer success models:

• Submit your resume and application.
• Share your boldest ideas and past successes during our interview process.
• Collaborate with our CEO on a real-world challenge as part of the final evaluation.

This is your chance to lead, disrupt, and make a mark on the future of SaaS.

Our Belief

We believe extraordinary things happen when technology and human creativity unite. By empowering teams with generative AI, we enable meaningful relationships, innovative solutions, and impactful results. It's more than code—it's a revolution in how people interact with information and solve problems.

If you're driven, daring, and eager to build the next wave of AI innovation, apply now and help shape the future.

About Expedite Commerce

We believe people achieve their best when technology helps build relationships and explore ideas. We create systems that allow you to focus on your customers and innovate. Our commerce platform is transforming business interactions!

Learn more at expeditecommerce.com. Read reviews on G2 and on Salesforce AppExchange.

EEO Statement

All qualified applicants are considered for employment regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or other protected characteristics.