Customer Success Agent - Inbound Support & Education

WEX, Inc.; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Specialist in Milwaukee, WI to engage with customers primarily over the phone. Responsibilities include answering 40-60 calls per day, assisting customers with inquiries, and educating them about products. Applicants should possess a High School Diploma and have proficiency in computers. Strong customer service skills are preferred. This position offers a comprehensive benefits package including health, dental, and vision insurances, retirement savings plans, and more.

Qualifications

• High School Diploma/GED is required.
• Proficiency with computers and high-speed internet via ethernet cable is mandatory.
• Strong background in customer service and call center preferred.

Responsibilities

• Assist customers by answering questions and resolving issues.
• Handle 40-60 inbound calls daily.
• Educate customers on services and features.

Skills

Customer service skills

Multitasking

Communication

Problem-solving

Education

High School Diploma/GED

Tools

Computer proficiency

Various call center systems

Job description

WEX, Inc. is seeking a Customer Service Specialist in Milwaukee, WI to engage with customers primarily over the phone. Responsibilities include answering 40-60 calls per day, assisting customers with inquiries, and educating them about products. Applicants should possess a High School Diploma and have proficiency in computers. Strong customer service skills are preferred. This position offers a comprehensive benefits package including health, dental, and vision insurances, retirement savings plans, and more.