Customer Service Specialist — Multisystem Support & Education

WEX, Inc.; Kentucky; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision insurances

Retirement savings plan

Paid time off

Tuition reimbursement

Life insurance

Disability insurance

Job summary

WEX, Inc. is seeking a Customer Service Specialist in Kentucky to engage with customers primarily over the phone. This role involves answering inquiries about products, resolving issues, and ensuring high-quality service. The ideal candidate will have a High School Diploma, strong communication skills, and a customer service background. Responsibilities include navigating multiple systems, answering a high volume of calls, and providing clear communication and education to customers. Comprehensive benefits are included.

Qualifications

• Proficiency with computers is required.
• Strong customer service and/or call center background is preferred.
• Access to high-speed internet via ethernet cable is required.

Responsibilities

• Assist customers by answering questions, resolving issues, and providing education on services.
• Navigate and effectively use 10-15 different systems simultaneously.
• Respond accurately to email inquiries, maintaining proper language, grammar, and spelling.

Skills

Customer service skills

Multitasking

Strong communication skills

Education

High School Diploma/GED

Job description

WEX, Inc. is seeking a Customer Service Specialist in Kentucky to engage with customers primarily over the phone. This role involves answering inquiries about products, resolving issues, and ensuring high-quality service. The ideal candidate will have a High School Diploma, strong communication skills, and a customer service background. Responsibilities include navigating multiple systems, answering a high volume of calls, and providing clear communication and education to customers. Comprehensive benefits are included.