Phone Support Specialist — Multichannel Expert

WEX, Inc.; Nebraska; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is looking for a Customer Service Specialist in Nebraska to provide exceptional service to customers over the phone. Responsibilities include answering inquiries, resolving issues, managing 40-60 calls daily, and educating customers on products. Candidates should have a high school diploma/GED and customer service skills, preferably from a call center background. WEX offers a comprehensive benefits package, including health insurance and retirement savings plan.

Qualifications

• Customer service experience preferred, especially in call center environments.
• Ability to manage a steady flow of incoming calls.
• Proficient with computers and high-speed internet access required.

Responsibilities

• Engage with customers over the phone and provide solutions.
• Answer 40-60 inbound calls per day and respond to emails.
• Educate customers on products and services.

Skills

Customer service

Multitasking

Communication

Computer proficiency

Education

High School Diploma/GED

Job description

WEX, Inc. is looking for a Customer Service Specialist in Nebraska to provide exceptional service to customers over the phone. Responsibilities include answering inquiries, resolving issues, managing 40-60 calls daily, and educating customers on products. Candidates should have a high school diploma/GED and customer service skills, preferably from a call center background. WEX offers a comprehensive benefits package, including health insurance and retirement savings plan.