Customer Success Advocate — Equity, Flexible PTO & Growth

Caribou; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Equity options

Performance incentives

Flexible PTO

Parental leave

Health coverage

Development funds

Legal insurance

Pet insurance

Job summary

Caribou is seeking a customer support specialist to manage inbound calls and email queues with professionalism and accuracy. You will handle complaints, escalate issues, and maintain detailed records in internal systems.

You will also assist with Pending Lender Approvals by reviewing documents and coordinating with lenders. You will contribute to a high-performing team with proactive communication, accountability, and a focus on delivering excellent service.

Qualifications

• Proactive, organized and articulate in high-volume communication.
• Strong problem-solving mindset and accountability in every interaction.
• Willingness to work with equity options and performance incentives.

Responsibilities

• Manage inbound customer calls and email queues with professionalism and accuracy.
• Handle complaints, escalate issues, and maintain detailed records in internal systems.
• Assist with Pending Lender Approvals by reviewing documents and coordinating with lenders.

Skills

Customer service

Complaint handling

Documentation

High-volume support

Communication

Tools

CRM systems

Job description

Caribou is seeking a customer support specialist to manage inbound calls and email queues with professionalism and accuracy. You will handle complaints, escalate issues, and maintain detailed records in internal systems.

You will also assist with Pending Lender Approvals by reviewing documents and coordinating with lenders. You will contribute to a high-performing team with proactive communication, accountability, and a focus on delivering excellent service.