Customer Success Advocate | AI-Driven SaaS Support (Remote)

CustomerHub; United States; Remote; USD 50,000 - 85,000; Full time

Job summary

CustomerHub is seeking a Customer Success Representative to deliver top-tier support via email, chat, and occasional live video calls. You will become an expert on the CustomerHub platform, own the Help Center, and use AI tools to draft responses and enhance workflows.

This role values pride in work, reliability, and the ability to work remotely while collaborating with product and support teams to improve customer satisfaction and ensure accurate, accessible resources.

Qualifications

• Excellent English communication skills, both written and verbal.
• Experience supporting SaaS products or tech platforms.
• Proactive and dependable with strong organizational skills.

Responsibilities

• Provide outstanding customer support via email, chat, and occasional live video calls.
• Learn the CustomerHub platform to troubleshoot issues and give product feedback.
• Organize and improve the Help Center for clarity and usability.
• Leverage AI tools to draft responses and streamline workflows.
• Collaborate with the team to test features and document findings.
• Track and manage support requests with meticulous follow-up.
• Maintain accurate records of customer interactions and knowledge base contributions.

Skills

Excellent English

Strong communication

Technical aptitude

Remote work discipline

AI-assisted support

Education

Experience in SaaS support

Tools

AI tools (ChatGPT, Copilot)

Job description

CustomerHub is seeking a Customer Success Representative to deliver top-tier support via email, chat, and occasional live video calls. You will become an expert on the CustomerHub platform, own the Help Center, and use AI tools to draft responses and enhance workflows.

This role values pride in work, reliability, and the ability to work remotely while collaborating with product and support teams to improve customer satisfaction and ensure accurate, accessible resources.