Customer Success Advocate

Bask Health; New York (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

Bask Health is seeking a Customer Success Advocate to enhance customer experience for their telehealth platform. The ideal candidate will manage customer relationships, implement engagement strategies, and utilize customer data to drive success. This mid-senior level position offers a competitive compensation package, a culture centered on accountability and collaboration, and opportunities for mentorship and professional growth.

Benefits

Great compensation package with stock options

Unlimited PTO

Remote friendly work environment

Mentorship opportunities

Qualifications

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in the telehealth space and large- to enterprise-sized customer book.
• Highly articulate, both spoken and written communication skills.

Responsibilities

• Build strong relationships with customers, owning the entire customer lifecycle.
• Analyze customer engagement metrics and communicate trends and opportunities.
• Partner with stakeholders to drive user adoption and support needs.

Skills

Creative problem-solving

Effective communication

Customer engagement

Job description

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Bask Is The Best Telehealth Platform On The Market. Our Mission Is To Empower Entrepreneurs And Businesses To Launch a DTC Telemedicine Company Quickly And Easily, Abstracting Away The Complexities Of The Industry Into An Easy-to-use Platform. With Hundreds Of Features To Meet The Unique Needs Of Telehealth, We Put All The Tools In Our Customers Hands For Success. We Are a Rapidly Growing Startup, And We Work With Care And Intention To Create a High-performance Company With The Following In Mind

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.

Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve

Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.

Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

We're Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.

In This Job, You Will

Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals

Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients

Manage all current customer data

Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders

Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform

Finding comfort in working in a fast-paced startup environment

Believing no task is too small and no task is too tall

Work Weekends

Requirements

What makes you a great fit for this role:

5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization

Experience in the telehealth space

Experience with large- to enterprise-sized customer book of business

Creative problem solver with a determination to succeed

Independent and motivated, with the wisdom to seek help where needed

An entrepreneur

Highly articulate, ability to communicate effectively both when speaking and writing

Highly organized, with the ability to juggle multiple projects in a fast-paced environment

Comfortable collaborating with different teams (product, sales, marketing, etc.)

Benefits

Benefits:

Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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