Strategic Accounts Coordinator

Applied Health Outcomes; Harmonville (PA); On-site; USD 54,000 - 72,000; Full time

Job summary

L2 Brands is seeking a Strategic Accounts Coordinator to support our largest retail partnerships from order placement to fulfillment. You will coordinate with account managers, IT, production, and external buyers to keep orders moving and accounts healthy.

You bring 2–4 years of wholesale operations or account coordination, strong Excel skills, and a detail-oriented mindset. This role blends sales, operations, and customer success in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 2–4 years of experience in account coordination, wholesale operations, retail vendor management, or related field.
• Strong Excel proficiency with large data sets and template reformatting.
• Excellent organizational skills and ability to juggle multiple accounts and priorities.
• Clear written and verbal communication skills with internal teams and external buyers.
• High attention to detail; ability to follow up and keep workstreams moving.

Responsibilities

• Manage end-to-end order flow across assigned strategic accounts from customer request to fulfillment.
• Coordinate SKU setup submissions with IT and reformat data into customer templates.
• Monitor open orders, backlog, and shipment timelines; flag delays or capacity risks to account managers.
• Track artwork creation and ensure timely finalization to avoid delays.
• Support EDI troubleshooting with IT and customer portals to ensure accurate transmission and acknowledgment.
• Serve as primary operational contact for accounts; respond to inquiries with accuracy and professionalism.
• Coordinate with production, creative, IT, and sales for new product setups and seasonal launches.
• Maintain records of open items, approvals, and follow-ups; assist with dispute documentation.

Skills

Account coordination

Wholesale operations

Vendor management

Excel proficiency

Organization & time management

Communication skills

Education

Bachelor's degree

Tools

ERP systems

EDI portals

Order management platforms

Job description

Description

L2 Brands is home to a family of industry-leading brands - League, Legacy, Ouray, Locale and Wild Tribute - built on a passion for branded apparel, headwear, and licensed consumer products. We are a growth-oriented company driven by strong customer relationships, innovative product, and a culture of accountability.

Description

L2's Strategic Accounts team manages some of our largest and most important retail partnerships - including Dick's Sporting Goods, Rally House, Fanatics, and Lids/LidsU. We're looking for a Strategic Accounts Coordinator to help keep those partnerships running smoothly, from the moment a customer places an order to the moment it ships. This role sits right at the intersection of sales, operations, and customer success. You'll translate customer demand into accurate, on-time order fulfillment - coordinating with account managers, IT, production, and external buyers to keep orders moving and accounts healthy. If you're the kind of person who loves a clean spreadsheet, never lets a follow-up slip through the cracks, and gets genuine satisfaction from closing the loop, this role is built for you.

About The Role

L2's Strategic Accounts team manages some of our largest and most important retail partnerships - including Dick's Sporting Goods, Rally House, Fanatics, and Lids/LidsU. We're looking for a Strategic Accounts Coordinator to help keep those partnerships running smoothly, from the moment a customer places an order to the moment it ships. This role sits right at the intersection of sales, operations, and customer success. You'll translate customer demand into accurate, on-time order fulfillment - coordinating with account managers, IT, production, and external buyers to keep orders moving and accounts healthy. If you're the kind of person who loves a clean spreadsheet, never lets a follow-up slip through the cracks, and gets genuine satisfaction from closing the loop, this role is built for you.

What You'll Do

Order Management & Execution

• Manage end-to-end order flow across assigned strategic accounts, from customer product request through EDI transmission and fulfillment
• Coordinate SKU setup submissions with IT and reformat returned SKU/UPC data into each customer's unique item template
• Monitor open orders, backlog, and shipment timelines; proactively flag delays or capacity risks to account managers
• Track new art creation for customer orders with the creative team, ensuring artwork is finalized and approved in time to avoid delays
• Support EDI troubleshooting alongside IT and customer portals to ensure accurate order transmission and acknowledgment

Account Support & Communication

• Serve as a day-to-day operational point of contact for assigned accounts, responding to inquiries with accuracy and professionalism
• Coordinate with production, creative, IT, and sales to support new product setups, specialty collection launches, and seasonal buys
• Track customer selection and setup timelines; maintain organized records of open items, approvals, and follow-up actions
• Assist with chargeback research, dispute documentation, and resolution coordination

Reporting & Process Improvement

• Maintain and update order tracking reports, status logs, and account-specific documentation
• Support the team's use of internal tools and systems (ERP, Excel-based trackers, EDI portals); contribute ideas for workflow improvements
• Participate in team meetings, account reviews, and cross-departmental syncs

About The Team

You'll join a tight-knit Strategic Accounts team managing four of L2's largest retail partnerships. We operate at high volume with significant cross-departmental impact, coordinating daily with IT, production, and creative to move product through a complex, EDI-driven order ecosystem. We value precision, communication, and ownership - and we take pride in being the link between what our customers need and what we deliver. If you thrive on structure, love solving the puzzle behind a complex order, and want to be part of a team that keeps some of the biggest names in retail running smoothly - we'd love to hear from you.

Requirements

What You Bring

Required

• Bachelor's degree
• 2-4 years of experience in account coordination, wholesale operations, retail vendor management, or a related field
• Strong Excel proficiency, including working with large data sets and reformatting data across templates
• Excellent organizational skills and the ability to juggle multiple accounts and competing priorities
• Clear written and verbal communication skills, comfortable with both internal teams and external retail buyers
• High attention to detail - errors in this role have real downstream operational impact
• A track record of following up, closing the loop, and keeping workstreams moving

Preferred

• Experience with EDI order processes or retail vendor compliance requirements
• Familiarity with ERP systems or order management platforms in a wholesale or licensed goods environment
• Experience supporting specialty retail, licensed apparel, headwear, or sports/collegiate merchandise
• A genuine interest in college sports or collegiate licensing - our product line is rooted in team and school pride, and that passion shows in the work
• Exposure to SKU setup, item template management, or UPC/barcode workflows
• Comfort working in a fast-moving, cross-functional environment where priorities shift