Customer Success Account Manager, Mid-Market

Job4Travelers; Boca Raton (FL); Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Professional development stipend

Flexible remote model

Health and parental leave plans

Zusammenfassung

Samsara seeks a Customer Success Manager to help customers adopt the platform, realize measurable value, and renew with confidence. You will own a portfolio of 100+ named accounts, leveraging AI tools to extend reach and focus on high-impact activities.

You will negotiate renewals and expand relationships, working cross-functionally with Sales, Support, Deal Desk, Operations, and Product to drive outcomes while embodying Samsara's customer-first culture.

Qualifikationen

• Business fluency in French (spoken and written) required.
• 2+ years in a customer-facing, quota-carrying role in SaaS, technology, or logistics.
• Bachelor's degree or equivalent practical experience.

Aufgaben

• Manage 100+ named accounts using AI tooling to accelerate engagement and outcomes.
• Lead ROI and value discussions into renewals and close favorable terms for customers and Samsara.
• Explain Samsara platform to diverse businesses and engage cross-functional partners to drive resolution.
• Conduct workshops with customers to understand current operations and recommend workflow changes to maximize value.
• Collaborate with Sales, Support, Deal Desk, Operations, and Product to solve problems and improve customer experience.
• Champion Samsara's cultural principles and scale the business globally with inclusivity.

Kenntnisse

French fluency

Customer-facing role

Quota-carrying

Communication skills

Presentation skills

Ausbildung

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Jobbeschreibung

Remote Flexibility: Samsara explicitly promotes an "employee-led remote model," which is a positive signal for location-independent workers. However, this role requires French business fluency and is hinted to be based in the UK, suggesting you'll be serving French-speaking customers — likely in France, Belgium, or Switzerland. Expect some timezone anchoring to CET/GMT business hours for customer calls, workshops, and renewals negotiations.

Timezone Considerations: Core working hours will likely align with Western European business hours (GMT/CET). This makes the role manageable from popular nomad hubs like Lisbon (WET/WEST) — essentially the same timezone — or cities like Barcelona and Berlin with minimal offset. Destinations in Southeast Asia (Bangkok, Bali) would create a significant 6–7 hour gap, making live customer calls difficult.

Visa Considerations for UK-based Remote: Since this role is UK-based, you'd need the right to work in the UK. If you're an EU/EEA national, Portugal's D8 Digital Nomad Visa or the Spanish Digital Nomad Visa won't apply here — you'd need UK work authorization. UK nationals traveling abroad should check each country's tourist/remote-work allowances.

• Professional development stipend could cover coworking memberships or relevant courses.
• No explicit coworking allowance or nomad meetup budget is mentioned.
• The role manages 100+ accounts largely digitally, suggesting async-capable workflows augmented by AI tooling.

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries — including agriculture, construction, field services, transportation, and manufacturing — are the infrastructure of our planet, and we are excited to help digitally transform their operations at scale.

About the Role

You help customers adopt the platform, realise measurable value, and renew and expand with confidence. You pick up where Implementation leaves off, learn each customer's fleet and challenges, and advise on tailoring Samsara to them. You manage 100+ named accounts, using AI tooling to extend your reach and focus your time where it counts. Your understanding of the value customers get earns you the right to lead the ROI conversation, negotiate terms, and close renewals that work for both sides, minimising financial attrition. You work cross-functionally with Sales, Support, Deal Desk, Operations, and Product.

You Should Apply If:

• You want to impact the industries that run our world: Your efforts will result in real-world impact, helping to keep the lights on, get food into stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In This Role, You Will:

• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types, from field services and utilities to long-haul transportation and school buses.
• Manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.
• Lead the ROI and value conversation into the renewal, negotiate favorable terms, and close renewals that are a win for both the customer and Samsara while minimizing financial attrition.
• Demonstrate a willingness to understand and explain technical issues to a non-technical audience and to engage the right cross-functional partners to drive resolution.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their Samsara products.
• Work cross-functionally with Sales, Support, Deal Desk, Operations, and Product to strategically solve problems and optimize customer experience and business outcomes.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum Requirements for the Role:

• Business fluency in French (spoken and written).
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management, or sales), ideally in SaaS, technology, or logistics.
• A record of consistent quota over-achievement.
• Strong problem-solving, communication, and presentation skills, and the ability to build trust with executives, users, and internal teams.
• Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools.
• Comfort in a fast-changing, high-growth environment.
• A bachelor's degree from a 4-year institution, or equivalent practical experience.

An Ideal Candidate Also Has:

• A strong bias towards action, big-picture thinking, and high standards.
• An AI-first approach: you use AI tooling to drive efficiency and outcomes.
• Technical depth across a suite of products, with a bonus for hardware-software integration.
• Industry knowledge: experience with routing, navigation, commercial trucking fleets, and logistics.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [e-mail] or click here if you require any reasonable accommodations throughout the recruiting process.

Is this Customer Success Manager role fully remote? Samsara uses a flexible, employee-led remote model, so remote work is supported. However, the role is hinted to be UK-based and may require proximity to customers or offices in certain cases — confirm specific remote expectations during the interview process. Is French language fluency required for this role? Yes, business fluency in French — both spoken and written — is listed as a minimum requirement, as the role likely involves serving French-speaking customers in markets such as France, Belgium, or Switzerland. What is the compensation structure for this role? Samsara offers a combination of base salary, performance-based bonus or variable pay, and equity for eligible roles. The company states it delivers above-market total compensation, with top performers having the opportunity to earn significantly above-market pay over time. How many accounts will I manage in this role? You will manage a portfolio of 100+ named accounts, using AI tooling to help prioritize engagement and drive efficiency across your book of business. What experience is required to apply for this role? A minimum of 2+ years in a customer-facing, quota-carrying role — such as renewals, customer success, account management, or sales — is required, ideally in SaaS, technology, or logistics, along with a track record of consistent quota over-achievement.