Customer Specialist Sales Leader | Lane Bryant | Southridge Plaza

KnitWell Group; Greendale (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Customer Specialist Sales Leader to foster a welcoming store atmosphere and engage customers effectively. This role emphasizes building lasting relationships, driving sales, and ensuring operational excellence. You will be at the forefront of creating an exceptional shopping experience, working closely with the community, and utilizing technology to connect with customers. If you are passionate about customer service and enjoy working in a dynamic environment, this position offers a fantastic opportunity to make a real impact in the retail space.

Qualifications

• Strong sales or hospitality experience preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Create a hospitable store environment through customer engagement.
• Build strong relationships with customers to enhance brand loyalty.
• Support operational tasks including opening and closing the store.

Skills

Sales Experience

Customer Engagement

Organizational Skills

Teamwork

Mobile Technology Proficiency

Tools

iPad

Registers

Job description

About us

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Overview: The Lane Bryant Customer Specialist Sales Leader is responsible for creating a hospitable store environment using customer engagement and operational leadership. Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Success Characteristics:

• Understands Hospitality and how we aim to make our customers feel.
• Genuinely enjoys and takes initiative to create, build and cultivate relationships within the community, attracting new customers to the Brand.
• Goal oriented, both as an individual and thrives working in a team environment.
• Strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
• Is viewed as a leader and influences others to deliver exceptional customer service.

Responsibilities:

Sales and Service:

• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.
• Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Proactively plan and organize customer contacts, demonstrating strong planning and organizational skills.
• Active participant in community/store activities and events that promote the Brand when appropriate or available.
• Uses a “Monthly Playbook” to organize and monitor/track customer engagement activity.
• Helps to drive total store sales through effective floor supervision during the absence of another member of management.

Business Acumen:

• Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.
• Balances the customer service and operational energies within the store and team to ensure customers are prioritized and tasks are completed in a timely manner.

Operations:

• Supports areas of operational energy as needed.
• Performs functions of opening and closing the store as needed.
• Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
• Protects company assets and maintains a safe work environment.
• Follows all company policies and procedures as well as local, state, and federal employment laws.

Requirements:

• Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
• Ability to work at least (16) hours per week. With a flexible schedule including nights, weekends, and holidays.
• Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
• Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis.
• Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder.

The Company complies with applicable federal, state, and local laws regarding equal employment opportunities and makes reasonable accommodations for qualified applicants and associates with disabilities.

Location: Store 4756-Southridge Plaza-LaneBryant-Greendale, WI 53129

Position Type:

Regular/Part time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law.