Customer Specialist - Criminal Customer Service 52-2026

Polk-County-Clerk-of-Court; Bartow (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

Polk County Clerk of Courts in Bartow is seeking a Customer Specialist for Criminal Customer Service. You will provide accurate, compassionate service to customers in person, by phone, or by email, and support case processing and notices with attention to detail.

The role requires data entry, cash handling, and knowledge of multiple court applications, with a six-month training period and a strong emphasis on confidentiality and statutory compliance.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills in English, both written and spoken.
• Ability to read, interpret and follow procedures and safety rules.

Responsibilities

• Provide accurate, compassionate service to customers in person, over the phone, or by email.
• Perform data entry and scanning across multiple software programs.
• Input new civil traffic cases, schedule hearings and issue notices.
• Prepare and process filings while updating court records.
• Validate civil infractions and handle customer payments with cash, checks, and cards.
• Maintain confidentiality and adapt to flexible schedules including overtime.

Skills

Bilingual capability

Professional communication

Attention to detail

Data entry

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Specialist - Criminal Customer Service 52-2026 (Bartow)

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.

Job Number: 52-2026
Hiring Rate: $16.00
Shift: 8:00 a.m. – 5:00 p.m. M-F
FLSA Status: Nonexempt
Department: Criminal Customer Service - Bartow Courthouse

Essential Tasks

• Provide accurate, compassionate service to all customers and colleagues, whether in person, over the phone, or by email.
• Accurately perform data entry and scanning to maintain records within multiple software programs to support seamless delivery of departmental services.
• Input new civil traffic cases, schedule hearings and issue court notices.
• Prepare and process subsequent filings while updating court cases.
• Validate civil infractions.
• Pickup, sort and deliver mail.
• Perform record searches and reinstate driver’s licenses in CCIS when assisting customers with criminal and traffic related issues.
• Learn and understand multiple applications related to the position.
• Research information in multiple databases to provide customers with accurate information.
• Cashier and process customer payments as well as balance and reconcile cash, checks, and credit cards with daily reports.
• Ability to meet production standards while maintaining a high level of accuracy.
• Review indigent applications and make determination based on statutory and poverty guidelines.
• Adapt to a flexible schedule, and work overtime, as needed.
• Maintain confidentiality of information learned or acquired as part of the position.
• Assist with special projects as needed.
• Perform other related work as required or assigned.

Minimum Skills / Qualifications

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Bilingual candidates are encouraged to apply.
• Ability to collaborate effectively with departmental teams and external agencies to prioritize workflows, organize tasks, and manage competing demands to ensure all deadlines are met.
• Ability to read, interpret, and follow safety rules, operating/maintenance instructions, procedure manuals, and write routine correspondence and reports.
• Proficiency in use of Microsoft Office.
• Ability to accurately type 35 WPM.
• Ability to maintain attention to detail and remain calm in an anxious, intense situation.
• Demonstrate strong professional communication skills in both oral and written form with the ability to read, write, and speak English fluently to effectively interact with colleagues and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Demonstrate the ability to rapidly acquire or possess comprehensive knowledge of departmental procedures, overall operations, and workflows. Execute thorough research using provided resource materials to ensure strict compliance with Clerk policies, departmental guidelines, and Florida Statutes.
• Adapt to evolving operational requirements by applying Florida Statutes, departmental guidelines, Clerk policies, and the Clerk’s Mission Statement; demonstrate flexibility in implementing new policies and procedures while maintaining high performance amidst changing conditions.
• Ability to work in a constant state of alertness and safe manner.
• Ability to collaborate effectively with departmental teams and external agencies to prioritize workflows, organize tasks, and manage competing demands to ensure all deadlines are met.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• External candidates must be able to pass an NCIC background check, drug screen, and physical exam.
• This position offers a six-month training period.

Physical Requirements

• Applicants must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
• The noise level in the work environment is usually moderate.

M/F/V/D

Department: Criminal Customer Service
This is a non-management position
This is a full time position