Customer Specialist

knitwellgroup; Novi (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Job summary

Chico's in Novi, MI is seeking a Customer Specialist to deliver exceptional, welcoming service and build lasting customer relationships. You will create a customer-centered environment reflecting our culture of hospitality, with strong communication, collaboration and initiative.

This regular/part-time role requires flexible availability, the ability to lift up to 50 pounds, and a passion for fashion. Join a team that values teamwork, community presence, and opportunities for growth.

Qualifications

• Excellent customer service and active listening skills.
• Team player mindset with ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.

Responsibilities

• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Deliver a customer-centered experience reflecting Chico's hospitality culture.
• Share knowledge of Chico's products to outfit and inspire customers.
• Build long-term relationships through proactive outreach about new products and events.
• Create a seamless omnichannel experience using available tools.
• Contribute to store performance by meeting personal goals and collaborating with the team.

Skills

Customer service

Active listening

Teamwork

Ownership & initiative

Job description

About us

Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality through effortless chic and unique styles. We’re dedicated to making women feel confident and beautiful. Build your career with a team that empowers you.

About the role

As a Customer Specialist, your focus is creating consistently exceptional experiences and lasting relationships with customers. This role delivers a welcoming, customer-centered environment that reflects Chico's culture of hospitality. You will demonstrate excellent communication skills, be collaborative, engaging, and take initiative.

The impact you can have

In this role, you'll have the opportunity to:

• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Partner with the team to deliver a customer-centered experience that reflects Chico's culture of hospitality.
• Share your knowledge of Chico's products and services with customers to outfit and inspire them.
• Cultivate long-term customer relationships through proactive outreach about new products, promotions, and in-store events.
• Create a seamless omnichannel experience by utilizing available tools.
• Contribute to overall store performance by staying accountable to personal goals.
• Contribute to a positive work environment by embracing teamwork and collaboration.
• Build connections with the local community through events, outreach, and initiatives that expand Chico's presence.

You’ll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• Retail or sales experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• Excellent customer service and active listening skills.
• Ability to build strong customer and peer relationships.
• Team player mindset with a high level of ownership and initiative.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 0329-Twelve Oaks Mall-Chico's-Novi, MI 48377

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.